Goal ZeroReviews of goalzero.com

Safety recall they couldn't care less about on the Yeti 3000X. I will NEVER buy another Goal Zero product as long as I live. They have ZERO customer support. The have ridiculous hours. Worst customer service imaginable.

Terrible customer service – not honoring warranty after sending me a nonworking battery. They want me to pay $100 to ship it back and have not responded to countless emails. You cannot get them on the phone either you are put on indefinite holds and then prompted to leave a ticket to which they do not respond. They do not call back despite leaving your phone number either. This is two goal zero batteries, 1500 X that I currently have in my possession and neither one work. They do not charge. The first one is three years old, but has not worked properly since I first got it. We are still in the process and it’s been over a month of back-and-forth with no assistance provided. I really wanted to like them and was even about to purchase the super large capacity one, but I would warn you take my advice and stay far away from this company.

Overall withstood many hurricanes and held out couldn’t pull much power at times but for the job. Need new batteries help

Michael and his team helped our group get our unit back on track in perfect timing for our event. Being a non-profit it is important to keep us up and running. Thanks Michael and team for a smooth process to our dilemma ! -Street Shaves

I ordered a Yeti Pro 4000 from the open box sale. I didn't expect it to be perfect as it was not brand new. However, after charging through the AC port, I purchased solar panels and those would not charge the unit. After opening a ticket, Michael helped me go through troubleshooting to attempt to find a resolution. Turns out a component within the system, the charge controller to be exact, was not working. I attempted some work arounds on my own after discussion with Michael who in turn explained my thought processes with the engineering team. At the end of the day, it was determined that swapping out the unit would be best for my situation. I am still overwhelmed at the professionalism of Michael and the efforts that went into making sure I had a properly working unit. It was an open box item, they could have said, too bad, that's why it's on sale. They did not do this, they made sure I was one hundred percent happy and I am!! Thank you Michael and everyone at Goal Zero. I tell everyone how wonderful your company is and how much I appreciate the quality of not only your products but also your customer service team!!

I have had a yeti 500x for a little over 2 years and have used it twice. On both occasions it will not keep a charge after being unplugged from the wall. Now it will not even take a charge. Customer service tells me it's out of warranty. Nothing but a doorstep.

Goal Zero ist der ein großer Scam. Kostet viel, verbraucht viel, kann nichts und Support ist quasi nicht vorhanden. Ich habe einen yeti 1500x und war anfangs relativ zufrieden. Dann habe ich einen yeti link gekauft um den Speicher zu erweitern. Tja der link war Teil einer Rückruf Aktion. Ich hatte also den link ohne Kabel… Verkäufer wollte nichts davon wissen und Goal Zero meinte: selber schuld das du den gekauft hast. Paypal wollte auch nichts wissen. Also 300€ für die Mülltonne. Dann den zweiten link gekauft. Mit Kabel, funktioniert….. aber der yeti lädt nur von der Batterie in den yeti, nicht umgekehrt…. Steht auch nirgendwo…… also alles in allem habe ich einen Haufen Geld in ein amerikanisches Unternehmen investiert und habe nun gar nichts…. Vielen Dank!!!!!!! Nie wieder

After getting lots of good use at home out of my 1500x over the past 5+ years in Oregon, during severe weather and power outages or going camping for a weekend or longer, I helped my very active and safety-focused Mom to buy her own 1500x last September for her home in Oregon. We got it ready to provide power for my Mom and Dad if their electricity goes out during the next big storm on the west coast of Florida. When I went home to visit for Mother's Day, we noticed that the power bank was having difficulty holding a charge. I contacted Goal Zero when I got back to OR, and Andrew helped me out to diagnose and troubleshoot the issue for my Mom remotely, which was such a kind thing to do. Once we tried an initial simple strategy to remedy the problem, it worked out just as Andrew had predicted, and we got everything up and running smoothly again which my Mom and I were so grateful for. Keep up the good work, and thanks again!