Go-OpticReviews of go-optic.com

The chat is irritating as I do don't know how to minimize or remove it. It kept on blocking the screen for me to provide the order and payment details.

Updated review - Go-optics offers same-day shipping on select frames but that does not include lens so don't be confused by the offer. In the end I should have known better. However, their published processing timelines are also misleading and per customer service they are only estimated (which is not stated on their site). I did not receive an order confirmation email and when I checked on my order the site state my glasses would not ship for 2.5 weeks which was much longer than expected. On the positive side, their customer service responded in a timely fashion and my glasses did ship sooner than stated.

My prescription frames broke and go optic was the only place that had the exact frames. Price is great! Only problem is when I ordered them, I did not get any message or email saying they were not in stock. Paid for priority mail (1-3 business days) and my card was charged immediately. When I called to check on my order, informed they would be shipped an entire week later. Better messaging on the order page.

It came up free shipping if I spent an extra $10 but I can’t see that when I check out

Called with a question, it could not be answer by the person on the phone. Was told an email would be sent to answer my question. This just strikes me as lousy customer service #1 Knowledge makes a decision easier. #2 Emails do not always go through. #3 The customer has to wait for an email that they have no idea when it will arrive, that is an inconvenience. My suggestion for what its worth would allow your Customer Service personnel to take orders, relying on the internet could be a big problem when servers go down your company doesn't make a dime.

You showed a discount code but there was nowhere to enter it at checkout

I just ordered the frames. I haven't received them yet, I just paid! I thought surveys were done after the transaction and receipt of item ordered..? I love the frames picture, hope they look the same on receiving. Exactly what I wanted. We will see how the rest goes!

Service ok but it takes time to find out if glasses are in stock