Go-OpticReviews of go-optic.com

Customer service does not answer, order is on hold and nobody answers!

Hold my order for weeks and now charged me twice and stated that my credit card was declined and still hold my order. I called my bank they said the charges were approved, now I have to dispute the charges. What a hassle of ordering pair of glasses!!! never again!

The worst customer service experience ever! I purchased a pair of glasses from them with glass lenses. They sent me the same model glasses but with the less expensive $50 cheaper plastic lenses. When I tried to exchange or return them they tried to say that they were the glass lense model and that the manufacturer doesn't put that info on the packaging which is completely false. They eventually stopped answering my emails. The whole experience was sketchy and left me feeling like I got ripped off.

Terrible experience! Several days after placing my order, I received an email that the order was delayed because my prescription had not been confirmed. I later received an email that the order was cancelled because the frame was discontinued. After that, I received an email that the frame was not discontinued and the the order was still processing. I waited several days with not follow up email, so I decided to check the order status online only to find out that my order had been canceled because my card was declined. Interesting that the card was declined because there is more than sufficient funds in the account and I have used it several times after placing the order. I tried contacting customer service via live chat and the agent responded by saying I'm sorry I can't help you with that. I proceeded to ask for help with instructions on how to re-enter another credit card number. His response was: "please reply to the email that was sent to you from our customer care team. He then ended the chat without asking me if I had any other questions or concerns. I felt this was very rude. I was very respectful in trying to ask for help. I would not recommend this company to anyone!

Go-Optic advertise for sale replacement Swissflex eyeglasses cases, with pictures, but sent me a generic non-branded eyeglass case (claiming that it was the official replacement for the Swissflex case) which did not fit my Swissflex eyeglasses. Swissflex since confirmed to me that they do not sell their products through third party websites and thus it seems that Go-Optic was just making stuff up! Go-Optic now want to charge me $9.95 to accept a return and thus I just got my cc company to cancel the charge for the case. Dreadful company. Dreadful customer service.

I ordered prescription sunglasses as advertised on their website, it took about 3 weeks for them to arrive. When they did arrive the sunglass frames were separate and the glasses had clear lenses. There’s no way to attach the sunglass lenses, and no instructions on how it might be done. So now all I have is another pair of regular prescription glasses, and two loose tinted frames. These glasses weren’t cheap either, and there was no mention of separate lenses on their site. I do not recommend using Go-Optic.com. Save yourself money and annoyance and find your glasses somewhere else.

Do not pay for expedited shipping! it won't matter because it took 3-weeks for production and ship the glasses. Then, received without temple screws! How does that happen??? Will not patronize again.

My glasses never arrived and they don't want to give me a refund, this is crap, don't order from this page 😡😡😡