Go-OpticReviews of go-optic.com

My chat representative was rude when asking for a coupon code

i ordered a different pair of frames and they cancelled it & said they no longer sell them but still had them online & with new updated coupon codes so i picked a new frame but they wouldn't help for the incovenience & give me the the 15% off

The ordering process is smooth and easy. But heaven forbid anything should go wrong with your order. In my experience this company does its utmost to weasel out of a warranty claim. The Better Business Bureau seems to agree, having given the company an "F" rating.

I've ordered glasses from this site before, and the experience was great. Upon revising the store, a few things happened that I didn't appreciate: 1. Go-Optic showed my item in stock. After going through the entire process of completing the order, I received the notice that my item had been discontinued and my order had been cancelled. 2. I ordered a glasses case and microfiber cloths with my order. When my order was cancelled, the charges for the glasses were reversed, but not for the case and cloths, and they were never shipped. 3. Go-Optic's customer online chat support hours were listed as 9am-5pm, but were unavailable at 4:30pm when I tried that option. 4. All throughout two orders I placed, I had to constantly uncheck multiple "send me free offers" boxes. 5. Go-Optic offered me a "$100 dollar value" reward for completing a survey. After completing said survey (giving high marks at the time) it turned out to be a bunch of magazines I didn't want that I had to pay shipping for anyways. The products offered here are probably great (assuming I finally receive them), but the online experience has been very weird. I don't doubt most people have positive experiences but the same wasn't true for me.

coupon advertised didn't work. Annoyingly

This is my re-order. Go-optic is not keeping the site updated and my item was discontinued. It has taken three months to find a replacement pair.

very unstable website, Had a hard time ordering my product. I also called customer service no answer just constantly rang NO ANSWER

Your sales rep was unable to advise me if the SG200 frame would accommodate my existing lens in a broken HILCO SG200 frame that is Z87-2 OSHA compliant. I had to find and contact HILCO repair service to give me the advice I needed to be assured Go-Optics frame would be a valid replacement. Additionall, the original frame cost $9.00, so obviously your frame is way over priced at $37.95.