Go-OpticReviews of go-optic.com

I placed an order on May 30 - frames only, no lenses. It still shows as "processing". I called on June 11, and was told that I would receive an email followup within 3 hours. When I didn't receive a followup, I put added a support request to your system. The confirmation stated that people typically get a response within 1 -2 business days. Still no response from them.

Ordered a pait of opticals, promo seemed great and everything considers it was a good option. First they sent an email that my order is pending waiting for the prescription - even tho i manually entered it (any other website will not do that) After, when I uploaded it, they sent an email saying its back ordered. I placed an order on GLASSESUSA a month before to a pair that was *last in stock* and right after the order i refreshed the page and it was out of stock - GO-OPTIC had me place the order and pay, and only after told me its back ordered. disgusting. I returned a diff pair to place this order

The worst AI support ever... I received a receipt by email as soon as my order was completed. The shipping address needed correction because the autofill on my computer had made up an obviously invalid mix of US and Canadian fields. I tried 3 times within 15 minutes to reach someone by phone. The result was always an automated message: try online or call later - no agent available. Even if the order had been placed minutes earlier, the AI chat told me that it cannot cancel orders, that they must be returned once they have shipped, but it could assist me with changing the address. Although I had given the right address in my first post, I gave it again. The answer was: "I cannot make changes to the order or shipping address directly. Please contact our support team." [...other posts...] final reply: "I recommend reaching out to our support team through email or creating a support ticket online for the quickest resolution. They will be able to assist you with your request. If there's anything else I can do for you, please let me know."

My refund has been stuck in "Pending Refund" status for 4+ days. I also paid for priority mail shipping, but the order did not ship until 4 business days later, so that was a waste.

I paid $146.90 on May 16. This included $30 for 1-2 day delivery. I then found out my daughter would not receive the frames as promised. Cancelled the order. Have still not received any refund. BTW, my daughter first ordered these frames and paid $116.00 on May 1st for the same frames. Her order was cancelled by them and she also does not have a refund!! so $262.90 and we have NOTHING.

Placed an order for a set of frames that Go-Optic claimed to be in stock and ready to ship. One week later was informed that the item was 'not available'. If it was not available, why did you take my order (and my money) and waste a week of my time when I could have bought it elsewhere? Very poor form. Went on the 'Live Agent Chat' and only got responses from robots. Still no credit posted to my AMEX card for the charges. You need to do better. No future business from this customer.

very disappointed in the lack of customer service with this company. I have sent e-mails, made calls (repeatedly getting messages that "no rep is available to help you") Finally, spoke with a live person who was not at all helpful nor did he even listen to my request. Then he said he could not hear me due to a "bad connection" . I had no choice but to end the call. I will not use Go optic again for sure.

Very disappointing. Customer service is a joke. The glasses say they are arriving 1 month and 1 week after I ordered them, when initially they said they would be arriving 2 weeks before. I am unable to cancel or speak to anyone.