Sarah S.
It says they are available 24 hrs a day…
It says they are available 24 hrs a day but they are not. It either rang 25+ times without being picked up. OR finally after the 4th phone call someone did finally answer, I asked & explained my question & he said he was sorry but he couldn't help me, he was just the answering service & couldn't answer questions, he told me to call back at 8am the next day. When I said that it seemed strange that it says on the website that they are available 24 hrs a day but they aren't, he then said that someone is there but if I want my call answered I should call back in the morning. Strange. BUT I just went ahead & ordered my glasses without talking to them, I will get my lenses here at home probably "just to be sure" since I am now questioning the validity of the company a little.



