Go-OpticReviews of go-optic.com

This is an extremely customer unfriendly company that charges re-stocking fees to customers even when the product they shipped turns out to not function properly. I ordered a pair of glasses that were definitely misaligned and not ready for use. After returning them and receiving a refund, I noticed that 15% of the price I paid had been retained by the company. Upon calling them, they refused to refund me for the full amount and claimed that I should I shipped back the product for adjustment instead of returning the item. Anyways, they unfairly kept 15% of the money I paid for a product that I did not keep. I do not recommend this business.

I ordered a pair of sunglasses and saw there was a 12 days processing time, fine. I waited until then and contacted customer service to check on the status. They keep telling me it will be shipped next week. Twice I contacted them and they said the same thing. It's been a month and they are still giving me the run around. I told them to cancel my order and they said they want a 10% cancelation fee. Excuse me but it's not my fault they can't get the item I ordered in time and I have to be penalized for wanting to cancel my order?? The rep told me they would have to put in a request to waive that fee. This company motto is just bad news. Hope they go out of business soon.

poor / lack of communication, charge your bill before they even have product or ship. been waiting for over 2 weeks and i have heard nothing from them.

Hoping you don't want to try on a frame or choose from several options. 15% restocking fee for returns for credit. Its robbery.

Just had to tell everyone of how untrustworthy this company is. I ordered my prescription glasses from Optic Go, they gave me the wrong prescription. Having never worn eye glasses before I didn't realize the prescription wrong, I was told that sometimes a person just have to get use to wearing them. After a few months I realized there is something still wrong it's not getting better so I took my glasses to another Doctor only to find out that my prescription was wrong. LESSON LEARNED BUY LOCALLY SO YOU CAN DEAL WITH SOMEONE PERSONALLY AND GET BETTER SERVICE. APPARENTLY THE CUSTOMER IS NEVER RIGHT WITH THIS COMPANY BEWARE.

Be careful if you buy from seller outside Australia because can do almost nothing if things goes wrong. I bought one pairs of Tag Heuer eyeglass in Apr. with 1.74 index which cost me USD 801.95. However the lenses looks still very thick and I really don’t see any difference with 1.67 index lenses. (I have compare them with my old glasses with 1.67 index). The worst is that I feel dizzy when I wear this glasses for longer more than 1 minute. Since I bought this online so I am not able to check if there is anything wrong with the lenses that go-optic processed and the only solution I can come up with is to ask go-optic to swap a small size frame at all my own cost (meaning I have to dump lenses and pay two way international post ) The thing is that go-optic refused my request without any hesitation by a good excuse i.e. 30 days return policy. Gee..I did not ask for return but swap only to make my $800 a little bit worth. To go-optic they have got nothing to lose because I have asked to swap a same brand with same price but s-maller size. After all that I no longer believer go-optic is a decent seller with good customer service. And just want to let you guys know BE CAREFUL TO DO BUSINESS WITH GO-OPTIC. Dave Melbourne

I purchased a pair of 'unisex' sunglasses online for $120 (a lot for a pair of sunglasses you expect to be good quality).. They were clearly a men's pair of sunglasses because they were so wide, They wouldn't stay on and they were a very cheap plastic that were bent enough that they didn't even look straight on my face. When I called the company to voice my frustration since I had gotten them for a trip I wouldn't be able to use them for.. They told me I should've looked at the size on the product info and went and tried some on to verify it would fit (because that makes sense.. I would've just bought them in a store) and the fact that they're bent doesn't consider them defective so I now have to pay $8 to have them shipped back and a 15% restocking fee on top of my original $120 for the sunglasses. I was told I could have the full amount as credit but (A) I don't want to deal with this company ever again, and (B) I won't have them in time for my trip anyway, since it took me a month to receive them in the first place. A horrible company to order from!!! Save your money and pass this on.. These sunglasses have become an investment for nothing.

I went online to buy a replacement pair of prescription Ray Bans. I've owned 3 pairs of similar sunglasses over the years, and I've been very happy with them. I have a very light prescription, so I have never had to upgrade the lens. They sent me a pair with lenses that are much too thick for the frames, and they refuse to take them back, despite advertising a 30-day return policy. I have always bought from LensCrafters and other reputable stores, so I assumed this would be the case. What a mistake!