Go-OpticReviews of go-optic.com

I have never dealt with a worse company! My glasses were supposedly in stock and had an expected delivery date of 1 week. I was notified AFTER the 1 week mark that they were back ordered and that I would not be charged until my item was shipped. That was a problem because I was already charged. I complained and got my refund, also assured that I wouldn't be charged again until my Item was shipped. Just about 3 weeks later I receive notification that UPS had my package and it was out to be shipped... so they charged me. I track the package and apparently UPS NEVER received the glasses, only notification that they would be coming. I called Go-Optic and spoke to different people, finally got through to the manager (Jeremiah) and told him the issue. THERE WAS LITERALLY NOTHING THEY WOULD DO FOR ME!! At this point it had been so long that I just wanted my money back and to never deal with this company again... they wouldn't give me my money. Jeremiah told me they didn't know when or if I would ever get it, but just in case I would receive it (even months later) they weren't gonna let me have their product for free. He offered to put in an order for a second pair to send to me because I would then most likely receive that one if the other never made it and I wouldn't be charged for it, but I called back a week later to find out the status but he NEVER put the order in. Jeremiah then told me that if by Nov 28th came around and I didn't have it, that they would give me a full refund. Strangely enough, I got the package on Nov 28th. This did me no good as it had been over 2 months and I had already purchased a new pair. As to not make this long story even longer, I will just say that they will not give me a full refund! they are charging me for the frames so I'm taking a $60 hit for something I will never use and received over 2 months late! This is the WORST COMPANY. They do not know what customer service is. They only care to get whatever money they can from you!

Do not buy from this company!!! Horrible customer service and my lenses were made wrong. NO refunds on the lenses and 15% restocking fee for frames. If you don't want to waste your money please do not buy from this company.

Dear Sirs, I am disputing the lack of a full refund from the Go Optic company. I returned the prescription glasses TWICE because I couldn't see out of them. I then took them to my optometrist who said the lenses were incorrect and not the prescription. I called Go Optic who told me to send them back that they warranted they would replace the glasses with correct lenses. They sent me a new pair which were also defective. I called them and they told me to return the glasses, which I did. (mail receipt enclosed.) The second time I returned them I called and they did NOT tell me I should have a second similar merchant review the glasses. I would happily have done that. I did have my prescription confirmed as correct by my optometrist, and I returned the glasses as instructed with a request for a full refund. Go optic charged me $411.95 for a pair of useless glasses, glasses that they warranted would be correct. Customer satisfaction guaranteed. To think that I would be refunded so little for an expense of $411.95 for unusable faulty glasses is ludicrous and I am frankly surprised you cannot see the blatant misrepresentation that Go Optic has made to customers. Go Optic refunded me $89 which is $322.95 short of a full refund and certainly short of “customer satisfaction guaranteed” Postage receipt enclosed Copies of Email enclosed --

Don't honor guarantee "I ordered expensive glasses and three weeks after receiving them I realized that the ear piece arms were two different sizes (140mm and 145mm). They have a 30 day guarantee return/replacement. I called to inform about the error and that I was leaving for 3 weeks of vacation in a couple of days. They said it was OK for me to keep the glasses until I return and they would replace the frames and honor the 30 day guarantee.. I called today (10/27/2016) and was told they would replace the frames but that I would have to pay to return the glasses ($6.95) via the post office. If I had returned them within the 30 day period, the shipping would be free. This review is NOT about the money but the principle for them to honor their commitment in writing via email prior to leaving for my vacation. These are NOT good business people."

Purchased frames, returned frames. Charged 15% "restock" fee, paid 15% "restock" fee. Waiting for refund , waiting for refund, finally received refund ....almost 3 weeks later!!!! PLEASE SPEND YOUR HARD EARNED CASH ELSEWHERE!

This company was extremely slow in sending the items I ordered. Items did not correlate well with pictures of frames online. Worse yet, if you return the frames for credit expect a 15% restocking fee plus you pay for the return postage and insurance.. There are several better internet sites for online eyeglasses. Steer clear of GO OPTIC!!

The worst customer service experience I have ever had. Walmart is better than this company. They will send you the wrong glasses, they will be late, and they will expect you to pay the shopping to return them. I'd you want to cancel the order, you have to receive the glasses first just to be extra in convenient. I will never deal with this company ever again.

I ordered a pair of Serafina Holly blue frames on 4/22/16. On 5/4/16 I received a pair of black and grey frames. The blue frames were striped blue at the top fading to a baby blue but the ones I received were solid black fading to grey. The return postage label they gave me didn't have enough postage so I had to pay to send them back. I had asked that they please make sure they send the correct replacement frame. Never heard from them so I sent and email on 6/2/16 and received a reply a week later stating I have a store credit because the correct frames were initially sent. I had even enclosed photos of the correct color. They refuse to refund me. Rude customer service agent said he can't do anything. They can deal with my credit card company now. Worst customer service ever. Plus they owe me for postage also.