Go-OpticReviews of go-optic.com

I just placed an order from this website, because I could not find very small frames locally for my child. Their website had technical issues that slowed down the processing of my order. They do no tell you that processing (getting the frames from the manufacturer) can take days or more than a week, even before it is shipped. When asked if they could expedite shipping for my trouble, I was ignored. I was also told that they will not ship separate parts of an order if one piece is delayed. DO NOT ORDER FROM THIS COMPANY IF YOUR TIME IS IMPORTANT BECAUSE IT IS NOT TO THEM.

I ordered frames through these guys and sunoptique. Within hours my credit card info was stolen and used. Out of the two site I suspect these scumbags are the culprits. Judging by the other reviews I wouldn't touch this site with a barge pole.

I bought high end designer frames from them. There was a design or manufacturing defect, and they refused to cover broken frame under their warranty. They returned the frames at my expense as 'repaired , and repaired the wrong side. I then sent back at my expense , and they claimed to have sent them to the manufacturer. They were cagey when talking on phone, but they had no documentation from manufacturer that they had been ever evaluated, saying "it was done on the phone'. I contacted the manufacturer, and they told me that they had no record of GoOptic ever contacting them, gave me a different place to get the warranty work done. I reported them to BBB. They are working the case but they say Go Optic has an F rating, which is the worst they can give. I also reported them to California Attorney General, and they are working on that as well. In short, AVOID Go-Optic. You will get slow, poor service; the warranty was worthless, and life is too short to do business with people like this.

Ordered frames on Friday. Simple e-commerce transaction. Now Monday, order is still "pending," and no one is available on Live Chat, have been waiting for someone on phone for 20 minutes. I'm pretty sure they don't actually have the frames their website allowed me to order because the frames aren't available anywhere else. In the meantime my daughter is waiting for replacement amblyopia correction glasses and my order is hung in the morass of some poorly run company. Take your business elsewhere.

I ordered a pair of progressive bifocals. took awhile to get but not bad. When they arrived, I really did not like them, felt they were to big, (my fault) and I felt the bifocal was a little to high. Decided to take advantage of their 30 warranty and send them back for an exchange. Got my return number and proceeded to remove the glasses from my head and the right arm snapped in to. Now I have been wearing this frame for years with no problems and I don't think I was aggressive in removing them. So I called right away and was told that my account was noted and send them back. I sent them back, took forever, I called and a lady said that the came in and were inspected and they were found to have been man handled (my word) and the warranty was void, did they ever think, could it possible be a bad frame ?. So I asked that they not send them back and have someone call me on Monday to discuss. No one every called, they were shipped back to me. Someone could have called to make an offer to at least fix them, but no. About a week after receiving them I got an email offering to fix them at my cost. By this time I had ordered a part from someone else. I sent a email with my issues and have yet to here back. End of story.

Ok heres my timeline. Ordered frames on Jan 2nd, billing and shipping didn't match up ok so I fixed it by Jan 4th. Order started processing and billed on Jan 6th. By Jan 10th still processing so I decide to change the size of the frames. Jan 11th Order Cancelled due to "no stock" in that size, ok no problem. Website stated refund issued immediately and should be posted to my account within 3 business days ok great. Jan 13th still no refund, contacted customer service via email because I like everything in writing. Was told by rep to wait 1 to 5 business days, fine. Well it's Jan 23rd now and still no refund. Sent them another e-mail Jan 21st and no response. Sent them another e-mail directly from website today and will wait for response. By end of this week if I have not received my refund I will be contacting my credit card company to report them for fraud. This has been a terrible experience with Go-Optic if you want to risk it then it's up to you but by the looks of it, a lot of people are unhappy with their service.They are not accredited with BBB yet have a 1 star rating with BBB hhhmmm interesting. Their "low" prices are not worth this headache go elsewhere pay a little extra and actually get what you pay for with good service. UPDATE: Refund received. Paid in US so when I received the refund it wasn't actually the full amount since the US $ rate had changed. Anyway this was a terrible experience and I'm just glad it's over.

I ordered a pair of frames to replace my wife's broken frame. I paid for 1-3 day delivery but nowhere on their site did they say it would take 8 days for the manufacturer to ship the item to them. Once Go-Optics receives it THEN it's 1-3 business days from that. I called them and they were less than willing to help me. If this were my business I would have applied a courtesy discount or offered to pay for overnight delivery...something! But I got nothing. Just a "thanks for shopping with us and don't let the door hit you on your way out." I will not purchase from Go-Optic again.

you have to pay all return and reshipping even go optic ship the defect item to you.