Go-OpticReviews of go-optic.com

Horrible company to deal with. Poor communication and extremely slow. I have been waiting almost a month and order is still processing. Misleading return policy too.

Frames were flimsy and broke within a month and were not covered by warranty

Absolutely the worst! I will never buy from them again!!!! If everything goes good, it is fine. But if you have a problem they are ghosts! They sent me the wrong pair of glasses. Then they tried to charge me to send them back. Then they wouldn't send the new glasses until they received the wrong pair back. They didn't order the correct pair until the wrong pair was received back. It has been 5 weeks and there is still no sign of the glasses I ordered! I asked for expedited shipping since it has taken so long and they said they would charge me! They messed up and could care less to make it right. I have called in and they will not answer or call back. Just an email once a week. I couldn't be more frustrated.

Sent me defective bent crooked frames with the lenses gapped and not even touching the frame in 3 places Customer service via phone and emails were rude and they told me to get “them fixed myself”. They refused to let me speak with a manager despite 5 separate request I made over 72 hrs of receiving the glasses. They refused to let me return or replacement, nor refund. Despite being within guidelines of their warranty. They have an “F” with Better Business and now I see they have tons of horrible reviews with others having a similar issue like mine

Wish I had read the reviews before purchasing from them. They sent me frames that were completely different than pictured on their website. Now they are unwilling to do anything about it, other than allow me to return them if they are "unworn". Newsflash, Go-Optic: I didn't realize they shipped the wrong ones until I put them on. So they are not "unworn". Oh, and they offered me an unspecified "discount" if I were to buy another pair. Like I'll make the same mistake twice. Never again.

I made a purchase for two pairs of frames on November 3. On November 11, AFTER my frames should already have shipped according to their processing timelines, I received an email that my order was being reduced to one pair because the other pair was out of stock. Fair enough. I emailed them and asked that instead of reducing, could they please just double up the first pair. They said no problem. I got a new confirmation of order and I expected to receive them by the 17th. Then I never got a shipping notification AGAIN. So I go check the order status and now it says November 21 is the expected shipping date. So I contact the customer service. Then on November 17, I get a notification that my payment method was declined and I have to fix it. Quickly after that I get an email from customer service telling me that my second pair of frames haven't arrived and they'll ship them to me when they do arrive and that my payment was declined so I have to fix that before my order can be shipped at all. So I go check my credit card because I distinctly remember being charged already. They charged me alright, for one pair of frames but not even at the cost of half of the original order so I have no idea what this charge actually is. So I emailed them back and told them no, I wouldn't be giving them a new payment method and to refund my order. This has been a complete nightmare and I could have just ordered the frames elsewhere. By the way, I ordered the first frames that they said were out of stock and apparently discontinued elsewhere and already received them. I just ordered my other frames and will have them in hand before the end of the week. Working with Go-optic is a total nightmare. I'm sure I would never have received any of my order and they would have just kept claiming issues with my order or payment for weeks or months on end. If they had had the one issue, it would have still been okay. But three major issues? Out of stock, payment declined, product not arrived in time to ship? Like, come on. That just screams SCAM. Now they've come back on my request for cancellation and told me that I have to pay a 10% restocking fee despite the fact they don't even have my order to send it to me. Since my order not being available is not my fault, they should not have charged me for shipping and should not be charging me anything to cancel. None of these issues are my fault. I took the 10% fee and am now posting reviews to let everyone know what they are doing so maybe fewer people can experience the atrocious unprofessionalism and horrific customer service.

I have not been asked to upload my prescription

Not happy been waiting for 10 days and they still haven’t sent the eye glass frame for my daughter and poor costumer service ..i was hoping to get a faster service this time since it’s not my 1st order..so far I dont recommend this store ….