Go-OpticReviews of go-optic.com

I waited two weeks to receive my order for prescription glasses. They arrived today and they sent the wrong frame, different than what I had ordered. I called support- no one there. I called sales- again no answer. I used the chat system on their site where i was assisted in a timely manner. I asked for a return label and was told I would have to pay for the return label. I protested that they should pick up the cost since it was their error. The agent was unable to do that and said I would expect a phone call within the next 24 hours. They should have just given me a prepaid label to send back their error.

I thought when I placed by order and received my message that the order been received and processed, that it was ready. I kept checking to verify shipping and getting a "check back in 24 hours.". I emailed and asked for next day shipping and a while later received an email that both of my items were discontinued. Why wasn't I notified when I placed the order. When I called "all representatives were assisting other customer.". I'm surprised you have any.

If I could provide less stars I would - scam site. I paid for 1 - 3 day shipping. They may or may not have the product available to ship in over 2 weeks. No warning whatsoever on site - just takes your credit card number pretending they actually own what they're selling and then you get the "processing" message if you log in. All their fine print on the site says they will notify you by email but that didn't happen. Customer Service told me the frames were coming from overseas, supervisor said they are in US but hard to get. Total rip-off but I need the frames for lenses I already have so I can wait weeks but it cost us in other ways (no glasses for work - had to go to eye doctor). Very condescending customer service - as most places - they just don't really care - they just take your $ or not - tricked again :( I have added my order number to the title of this review as the company commented they could not identify my order

Glasses broke after 1 week. Called Customer Service. They said no problem - send photos. I had to resend photos to two different departments. They say there is a warranty, they say there is an "I LOVE IT GUARANTEE". Now they are refusing to give me a full refund. Plus I had to pay to ship them back.

Poor User-Interface. Very easy to use. Great prices. Wasted my time ordering prescription glasses they can't even put together because the lenses need to be "flat". My question is why are the options there with those type of sunglasses. Why not say, "This prescription requires a flat lense and is not compatible with these glasses" while the customer is inputting the data! Now I will be charged some sort of cancellation fee because of the cancellation fee stipulations.... this site just went from being cool to terrible.

I'm giving it a rating of "awful" because their inventory is not up to date. I ordered a pair of sunglasses, and FIVE days after I ordered them, I received an email saying my order was cancelled because the sunglasses were discontinued.

If I could give a zero rating I would. Buyer beware. I ordered frames with a 1-5 business days shipping. They still haven't even shipped and I am on day 6!! Was told by customer service that they had to order the frames from a manufacturer. Yet on website said it was in stock. And now I am being charged a 10% "restocking" fee when I canceled my order before it even has shipped!

The garbage laden misleading survey REALLY annoyed me ESP the deceptive $100 eligibility for mag's I don't want, and Go-Optics will be hammered for leading them to it! If your filter hadn't prohibited my profanity you'd have a far more effective review for your POS and deceptive "survey" practice.