Go-OpticReviews of go-optic.com

Lots of options. Had the frames I wanted. Update: Spent a lot of time customizing my order only to find out days later that the glasses advertised were discontinued. The same glasses are still being advertised by the store online, so beware!

Offers a coupon and free shipping and does not let you use.

Go-Optic dropped the ball. Was very happy to find stock on a discontinued frame I liked. Was happy to get TWO emails confirming Go-Optic and confirmed my prescription with my optometrist and the order was moving forward. Several days later, I thought I'd check on order status only to find out the order was on hold because my prescription had expired...much to the contrary of the TWO confirmation emails. Needed these glasses before I left for travel and was sure I left time on the order for production and shipping...but now am out of luck with no offer to expedite order after there screw-up.

UPDATE: NOV 18, 2019 Go-Optic ignored my letters and emails. I sent the 5 months eyeglasses back asking for a refund for the manufacturer default. They sent no communication, returned the glasses with new arms. My optometrist tells me this is ridiculous as 5 months old glasses are not as they describe "old," and the problem is this company seels prescription glasses with a warranty that is useless. Be warned! The hopeless company Go-Optics is focused on money only, not customer service. The warranty they stand behind protects them, not the consumer. I spent almost $600 for glasses I received in May. As of late October, they have failed. The arm of the eyeglass is broken and I am told by an independent optometrist's office that the fault is with the manufacturer and is in design. The screw hole that attaches the arm to the lens portion for the glasses is stripped. Go_optic said the 5-month-old glasses are too old to replace or refund. They will repair them but the independent optometrist says the problem will reoccur because it is a design and manufacturing fault. Go-Optics tells me, tough luck! I will update if they give me a 100% refund on the frames and lenses. This is only fair if the frame fails. Poor customer service, poor warranty!

When I purchased my frames from Go-Optic.com last month (September 2019) the add at the top of the webpages said, “30 Day Returns”. It did not say “30 Day SOME OF YOUR Money Back”. It currently says, “30 Day Returns”. From my experience with other merchants this meant all of my money back. Currently, if you click on the link label "Returns" at the bottom of the front page, on the page titled “Returns” there is no mention of a restocking fee. In fact, even if you thoroughly read every passage that follows from all seven links at the top of the Returns page you still will find no mention of a restocking fee. Only if you look under Warranty Information, that clearly pertains to defective items, and click on that link will you find the restocking fee for items without defects. There is no motivation for a customer with non-defective merchandise to access that link. Hiding a restocking fee under Warranty link beneath eight other links under the Return link is deceitful and wrong. I have returned the product in full the same week I received it in the same condition I received it in. Three times I requested that they return my money in full. I paid $9 return shipping AND they charge a $37 restocking fee. That is it cost me nearly fifty bucks to look at a pair of poorly made frames. Had they put, "Restocking fee" on the first page or under any of the first few links under the "Returns" page I would have not purchased the frames. I thoroughly read the first page and the Returns page and all of the links on the Returns page prior to placing my order. Dr. Jones

Regret ordering from this site. Ordered a pair of glasses, the transaction went through for $165. I soon looked on my bank account statement and they charged me $265 instead. They also then emailed me saying the glasses I already purchased, were no longer available.... I have not received a refund and each time I call the 1-800 number, they tell me they’ll call me back and I still haven’t heard anything.

Sunglass clip on option comes up as frames in cart. Description says sunglass attachment. We'll see what comes.

Update: Seller cancelled my order almost a week after I placed it and paid for it because the frames i needed that were supposedly in stock turned out to be not available. Why did it show as in stock when I ordered these frames? How about keeping your website and inventory up to date? Bad policy and processes. Never buy from again or recommend them. OLD review: seller/store had "older" eyeglass frames available that no one else had in stock anymore - am very pleased with being able to find the frames I needed. So glad I found Go-Optic!