Go-OpticReviews of go-optic.com

Terrible service. I cancelled the order.

I was unhappy to find an order cancelled that I was unaware of. May have gone to spam. I had ordered frames that, it turned out, were discontinued but this was not specified at the time of the order. No consideration (ie, free shipping) was given for my inconvenience as the item is too cheap. I was getting these as a gift, so went back and ordered in the one available color for my friend. Very annoying. Hope not to shop with you, again, if at all possible.

Tried to place an order, but I forgot password; clicked "forgot password" but never got a response. I called customer service, asked to place order, phone agent said she couldn't take order. She couldn't resolve the "forgot password" issue, so I had to set up ANOTHER ACCOUNT WITH A DIFFERENT EMAIL to place the order. Really?? Is that the best y'all can do?

I ordered two frames, paid about $600. Have not received the items. They refuse to issue refund without charing me 10%. She (name "freedom") keeps hanging up on me. I have asked to talk to a supervisor but there is never one available. Estimated delivery date is "Soon". Anybody knows where their actual address is? The call times are westcoast times and she says they are in California. I think the Delaware address is for corporate purposes only. I would like to stop by.

Do NOT use Go optic if you want good customer service or frames in less than 4 weeks! By far this was the worst online glasses place we have ever used. Took WAY too long to get the glasses that were not back ordered that we needed so badly. We used FramesDirect.com to get a different pair of glasses for another child and those frames were delivered 10 days faster! Every time we called to get an update on our frames from Go Optic we got voicemail if you were "checking on the status of a current order". No call back. Save yourself the trouble and shop elsewhere.

Don’t waste your time or money! My daughter paid for glasses with a blue light filter on them. Upon receiving them, we could tell her glasses did not have this feature. Talked To go optic, They insisted they did. Took it to three different optometrists That in fact confirmed that it DID NOT contain the blue light filter. Sent Go Optic documentation and they still denied the claim for a refund, or even to fix them! The worst customer service ever. Don’t let the 5 star ratings fool you...all one-liners, no details, just saying. 🤷‍♀️ BBB has them rated under 3 stars. Do your research and order elsewhere.

I ordered 3 pair of glasses; the pricing was reasonable. I was charged for all 3 only to find out 1 was not in stock; it took over a week for a partial refund. Shipping was very slow (2 weeks). I received both pair and took them to Target Optical for lenses. The technician said both pair seemed smaller than advertised and recommended I send them back for a refund. I sent them back only to be charged $50 for shipping and a restock fee. Customer service reps contradicted each other. I wrote a letter to the company and received no response. Save your money and buy elsewhere

YOUR COMPANY WAITED 2 DAYS TO INFORM ME THE ITEM I PURCHASED WAS DISCONTINUED. THANKS