Go-OpticReviews of go-optic.com

Almost a scam Ordered twice, first order was cancelled, second order was delayed Rude customer service agents and supervisors

I wanted a specific color of discontinued frames, email their support who confirmed they had it in stock. Order the glasses, they shipped the wrong color. I emailed them and they denied my return and refund. They changed the invoice on line to different color, good thing I had printed a copy before contacting support. Customer service is horrible no resolution process other than to tell you no manager to speak to and putting you on hold. This company commited fraud by changing your online invoice. Make sure you download a copy as soon as you order a product from them.

Before placing my order I specifically asked whether the glasses would arrive with the original case and was assured they would. What arrived instead was a generic case with no lens cloth — for a pair of Bruno Magli frames made in Italy. That is a meaningful misrepresentation. The glasses themselves may be authentic, but the fulfillment does not reflect the quality of the product being sold. Buyers should ask detailed questions and get answers in writing before purchasing.

I’m extremely disappointed with my experience with Go Optic. I ordered what I expected to be high-quality frames, but what I received was poor. The lenses were mounted badly and the overall finish did not meet expectations. I returned the item at my own expense and followed all the required customs instructions carefully. Before returning it, I was explicitly told by a representative that I would not be charged any additional taxes or fees, as the item had already been paid for. However, when the frames were sent back to me, I was charged again. When I contacted customer service, the response was dismissive and unhelpful. I was simply told to refer to the terms and conditions, despite providing clear evidence (including emails) showing that I had been told otherwise. Overall, this has been a frustrating and disappointing experience. Poor product quality, additional unexpected charges, and unhelpful customer support. I would not recommend.

They do not have TERRIBLE customer service. They have NO CUSTOMER SERVICE AT ALL. You cannot contact them. I wish I had read the reviews before I ordered my frames. Bad experience. Do not do business with this company!

I ordered a frame on 2/17 it did not arrive until 3/9. it says easy return which I mistook for free. the return process was complicated and hard to get help,

Very difficult to order online. Many problems populating fields. I barely made it through but only place I could get the same lens. Not recommended.

I ordered a pair of glasses that was described as being for adult women and spent over $400 thinking that I could return them if they didn't work. I got them and they were sized for someone smaller, like a child. When I called to tell them the problem I was told that I could get the cost of the frames refunded minus 15% but after a series of repeated questions on my part about the lenses I was told that they can't refund me for that which was about $325. Don't do business with this company!