Go-OpticReviews of go-optic.com

I recently purchased frames and prescription lenses from GoOptic.com. I sent in my correct eyeglasses prescription, but when I received the new glasses, there was something wrong with the strength or curvature of the lenses. I felt dizzy and unbalanced wearing the new glasses. There was something wrong with the prescription, and it was very obvious. When I contacted customer service, they told me they couldn't do anything and I should go to my own personal eye doctor in person and have the new glasses checked out. I ordered from GoOptic.com because I don't have vision insurance, which means I don't have an eye doctor I can go to in person and have them figure out what is wrong with the glasses GoOptic.com sent me. This should be the responsibility of GoOptic.com. They made the lenses, and the prescription was obviously inaccurate from the prescription I had sent in. Instead of taking accountability, GoOptic.com was of no help at all. I ended up losing money because I returned the glasses for a refund. There is a restocking fee on the frames and the prescription lenses are non-refundable. I lost hundreds of dollars because of GoOptic.com.

Ordered a frame to fit existing lenses (broke old frame). Specified the size, paid for faster shipping. Order prep took nine days(!), so faster shipping was meaningless. Product received was not the size I ordered. Complained, got the response "this is the only size we have." Why was my order accepted at all? All calls to Go-Optic went immediately to VM; they never returned any, only responded to emails. Had to return product and re-order from another vendor who had no problem sending me the correct size. Spent three weeks of literal headaches wearing an old prescription because Go-Optic was cavalier about sending me unsuitable product. Won't be using them again.

Plan on paying a 15% restocking fee on all returns. They advertise easy returns, but it will cost you.

I had a pair of Swiss Flex sent for repair over 2 months ago. I could never actually speak to someone and got the same auto reply that it was being processed. My account was charged and still not shipped. Never again!!

Good amazing

Terrible company, terrible service and terrible people for customer service. Don't buy anithing from them!!!

Worst customer service. Paid extra for 6-10 international shipping. Package never arrived. Refused to open an inquiry with the shipping company until I waited an additional 30 days (a total of 40 days). I am currently pursuing a refund but keep getting the run around. Save yourself the headache and spend your money with a better company.

Prior to ordering I confirmed that the order would arrive within 12 days of placing my order. The online chat help said it would not be a problem. Placed my order. After ordering I was given a much longer lead time. I cancelled my order and was charged fees. GoOptic was the only on-line business that promised a delivery deliver - so I trusted them with my order. Looks like there is financial benefit to misleading customers.