Not pleased in A.
Good product, lack of reliable communication
I like the product. Justin was great. Once Justin was no longer the person servicing my property, things went downhill. I had originally told him that I wanted to be present when the termite baits were checked. I wasn't. I never got a report about them. The office staff said they hadn't been completed and turned in. The tech said they had. So I don't know who to believe. I spent considerable money on the bait system. I truly believe that I should have had a courtesy phone call,email or letter setting a time when I could be here to watch the bait being checked. None of that occurred. . When I called, I got friction from the office staff about sending out a tech to show me the bait traps. When the tech arrived, he wasn't eager to show me all of them. So I don't know if they were all replaced or not. Being here to see the bait traps when they were checked was a huge deal to me. I liked the GoForth product. I liked Justin. I felt he was doing his job. Past that, I feel like I can not trust anyone at GoForth.
Response from Go-Forth Home ServicesApr 12, 2016
Thank you for your feedback. We are sorry to hear about your experience. If you would allow us the opportunity to fix this situation, please give our office a call at 336-841-6111 and we'd be happy to offer you a free service to turn this into a 5* experience.