GNCReviews of gnc.com

The GNC located at 5809 Preston Rd. Ste 585 Plano, TX 75093 CANNOT BE TRUSTED!!! I placed an online order for Mag07 (qty 2) on 12/14/2024. They were running a BOGO sale, and I found an additional coupon code LIVEWELL15 that took another $9.45 off. Instead of paying the BOGO price of $62.99, my total amounted to $53.53. The order went through successfully, I received my confirmation email and viewed the pending charges of $53.53 on my account. I stopped by the store hours later to retrieve my order and was told by two men working in the store that the system was having issues and to return the next day. Seeing as how this store is 20 minutes from my home, I asked why they could not simply retrieve my items from the shelves. I showed them my confirmation email as well as the pending charges. Again, I was told that they would have to go to the back to “pick” the order and to come back within 20-30 minutes. Ok…fine, this sounds like a bunch of lies, but I decided to sit in my car parked directly out front to wait. As I am waiting, not even 5 minutes pass, and I see them go to the back of the store and return to the counter with 2 bottles of Mag07. A few minutes later, one of the men walked out the door to tell me that they cannot give me the order for the price that was paid because the system cannot find the order and the best they can do is $65 for the 2 bottles. At this point, I am baffled because why would I pay MORE for the same product that was purchased online earlier for $12 less? I exclaimed as much but was told that was the best they could do. Or…or I could come back tomorrow or Monday and MAYBE the order will actually go through at that point and then I could pick up the product. Ummm…ok, at this point, I can see the writing on the wall. I simply agreed to come back another day and I leave. Before I could exit the parking lot, I received a cancellation email stating the items were out of stock. I know for sure this is untrue because they had my 2 bottles sitting on the counter! I believe that it ultimately boiled down to that store not wanting to give me the deal that I purchased online. Just to note, I normally purchase this item via Amazon. Needless to say, I will NOT place another order with GNC, especially for this location. Back to Amazon I go! Thanks for nothing GNC! I will be sure to monitor my account for fraudulent charges (this store can’t be trusted) and to make sure the pending charge of $53.53 does not post.

1star only cuz can't leave zero. Have recurring order, never recurring. Can't talk to anyone have to wait 48 hours. So done with this brand

Disappointing Service and Unresolved Refund Issue I am extremely disappointed with GNC's customer service. It has been over 10 days since I requested a refund, and I am yet to see any resolution. Despite repeated follow-ups, their agents have been unhelpful and showed little to no interest in resolving my issue. Every interaction has been frustrating, with no clear answers or effort to expedite the process. To add to the disappointment, the products themselves are not up to the mark and fail to meet basic expectations. I expected much better from a brand like GNC, but this experience has left a very sour taste. I will not be purchasing from them again, and I caution others to be wary of their lack of customer care.

Terrible fulfillment and even worse customer service!

They send out products that have little to no shelf life left, out of date or close to. Then they ignore you when you contact them online. Poor service, poor products. Make sure you complaint to the product manufacturer about the products they are selling on their behalf because it gives them a bad name too!

I live in a dorm and they require me to put my mailbox number after my name. I have been able to do that at any other website except GNC. I used to be a store manager for this company and they do nothing but rip everyone off for money. Both customers and employees. It's a scam company, which isn't surprising considering their parent company, Harbin Pharmaceuticals, is part-owned by the CCP (yes, feel free to google that if you don't believe me). Quite honestly considering myself having dodged a bullet with not being able to order from them. Saved me $100 I can have spent elsewhere and get more for my buck.

This must be the worst company I have ever ordered from online. First they give you the impression that they have a local site. I ordered from Australia, from a supposedly Aus site. This would give an impression that shipping rates will minimal. This will also give the impression that the cost is in local currency. Once you order you will realise, like in my case, that a AUD34.00 product actually costs more than AUD90.00 and will take almost a month to reach me. Then you try to cancel even before the transaction goes through and you are told that they are unable to do that. I will now cancel after I receive the product, and will lose US19.00 shipping charges. I am of the opinion this will be profits for them as they use the slowest delivery at the highest prices. Shameful practises. Good thing is, I used PayPal who always takes care of their customers.

Terrible. Suprise $13 delivery charge when ordering online with PayPal. No way to cancel. Stay away!