GNCReviews of gnc.com

Never buy any product from GNC, first they give the wrong product and then later they refuse to take it back, sometimes they say that you did not get the product, sometimes something, sometimes something else.

Just Terrible, I will not be a pro member next year. I call customer service every two weeks twice for my problems to never be resolved. I can never trust customer service anymore. And there web never works. It’s just a headache and a pain in my ass.

I've been using their Whey Protein for 15 yrs. Its already very expensive. I can only get the Vanilla Custard flavor in the US, so when we go to our place in Florida I stock up. I went in to pick up a container and I was shocked at the increase in the already overpriced product. They forced me to shop around, I am now using a different product from Sams Club. Its a Vanilla Milkshake flavor with good quality ingredients, high protein servings, great taste and amazing price. "GNC, you have now lost me as a lifetime customer."

I’d give zero stars if I could. In store, they’re great but they rarely have what I need. Always out of stock. That forced me to buy what I needed online. The system changed all the information I input and shipped my product elsewhere. I contacted customer support and was told, oh well, there was nothing they could do, and to order more. Why would I do that? Never shopping here again. They’re scammers. They take your money and ship your products wherever they want. Contacting the BBB next.

i was being billed $44.99 x3 and i never wated this in the first place i tryed ghost it gave me gas and i threw it out then i find out the mofo put me on a mothly bs with out telling me this is not cool beware

I’ve visited this location 05848 three times and have consistently had issues with an associate named Jose. He is unprofessional, lacks basic product knowledge, and gives unsolicited advice on items he admits he doesn't understand. After being misled on a pre-workout recommendation and dealing with a rude attitude during my final return, I won’t be seeking assistance from him again. Better training is definitely needed at this branch.

Took full payment, didn’t deliver for 23+ days, gave no updates, no courtesy call. Only after I contacted them, they admitted product not available and refunded on Jan 3. This is not customer service, this is negligence. Don’t trust GNC/Guardian with online orders. Extremely disappointed.

I ordered a product 12/19/25. 4-5 days later I receive an email notification advising the product had been delivered when it had not. I immediately called GNC's customer service, aired my grievances, and was asked to wait an additional 48hrs for the delivery as sometimes, carriers will mark product as delivered when it's actually in route. This made no sense to me, but I complied. 48hrs passed, still no product. I tried calling their customer service a 2nd time and was unsuccessful in getting through after trying 3-4x. I then activated their chat line and chatted with someone named Wilfredo. He said they needed to investigate the matter since the product was marked as delivered. After telling Wilfredo the product was NOT delivered several times, he disconnected our chat. I then circled around to the BBB to lodge a complaint. 24hrs later I get an email from GNC stating the item had been reshipped. However, 5 minutes post receipt of that email, GNC sends another one stating the item was out of stock and the order is cancelled. No discussion about a refund. I again tried calling GNC, can't through again so I opted to activate their chat line. Spoke with a JoAnn 12/29/25 who apologized and assured me a refund within 1-5 business days. It's been 5 business days, still no refund. I tried calling GNC and still could not get through. Dead air each time I tried. By this time, my thought is that GNC blocked my calls. I had my sister call on a 3 way line and coincidentally, got through. I spoke with an Angela and she apologized as she had no record of my prior chat with JoAnn but assured me the refund will be given in 1-5 business days. That call was the morning of 1/3/26. I am beyond drained. GNC essentially advertised a product for sale on their website that they knew wasn't in stock to make illegal profits. I will never do business with this company again.