GNCReviews of gnc.com

We've been GNC customers for 15 years. They don't care. They shipped us a second $150 order days after the one we actually placed in 7/2020. Now we can't get a prepaid shipping label to return the second order. We actually did take the second package to a FedEx drop expecting it to return but it was routed back to our house. They want us (we're nearly 70 years old) to drive 2 hrs round trip to return to the unwanted package to a GNC store. Or pay FedEx charges. To add insult to injury the customer service reps will hang up on you. You can read accounts of others having issues with their ordering infra structure yet they expect the customer to be liable. It is truly frightening to consider consuming products claiming to augment your health when their attitude toward customer care is so shallow. Causes one to wonder if they truly care about the quality of their products.

I needed some Isopure Protein Isolate. I use the zero carb unflavored. I usually order this from Amazon, but I waited too late and had to find some local. I knew I would pay more at GNC but I needed it that day. I didn’t notice the price, I used my debit and didn’t notice until I was out the door. Bad on me. Highway robbery! Two six ounce bags - $85!!! On Amazon I pay $19 a pound. GNC I paid $85 for 12 ounces. I was still in the parking lot so I went to return it. Nope. All sales are final. No returns. I sincerely hope COVID-19 drives them out of business. They DESERVE to be run out of business. I will never set foot in a GNC again. I wish I could give them a minus 10.

If i could give 0 stars, or a negative rating i would. I ordered some vitamins from GNC.com, but I didn't realize that when i made that purchase, i was enrolling in a monthly subscription. Once i discovered this, i tried to call their corporate customer service number to cancel, and I was advised that subscription orders cannot be cancelled after being "processed" and/or shipped. The CSR told me that i could return the products to my local store once received, which clearly was a lie. I attempted to return the order to 3 local stores, and they all had different excuses. 1 store said they were a franchise location & couldn't accept returns for online orders, the 2nd store said they couldn't take any returns due to Covid (even-though every other store in this area rolled back their return restrictions in June), the 3rd store didn't even allow me to enter the store when they saw i had items i wanted return. I believe this is just a huge ploy by GNC to rip people off during the pandemic. They're going through bankruptcy, so they promise unsuspecting online shoppers 10% off, and in the very fine print it states it's contingent upon you enrolling in auto delivery/subscription. They then charge you 2 days earlier than the auto renew date that's established, so by the time you get the e-mail notifying you of your "upcoming" order and try to cancel you can't because its already in "Process" status.Then lastly, they make it nearly impossible for you to return the product.1 rep tried to tell me that the return exception applies to NJ only, and that i could try driving out of state. For what???! As someone who works in retail, at a major store that ended their return restrictions in June as per state guidelines, i know what he's saying is BS. Please save your money and do not support this sham of a company. It's not by mistake that they're going through a "financial Restructure" . Please don't waste your money, and most importantly your time. Now i have to pay an additional shipping fee to send this crap back since they don't even provide return labels. Oh, and their website says it may take up to 30 days for my refund to be processed. Buh Bye GNC! Your company lacks integrity.

Total eclipse (Assure detox)32 fliud ounce bottle. Do not use. Even if you follow directions completely it's not a hundred percent guaranteed you will fail a drug test most definitely. Not effective at all. The best thing u can do is stay clean. Do not trust this product

Two years ago I went into a GNC to buy protein powder. When I went home, the plastic seal around the cap was intact but the safety seal over the bottle was already torn off. I went to exchange the product giving them the benefit of the doubt. In order to make sure that it did not happen again, I requested to open the product in front of the clerk. Same thing. Opened safety seal. Tried with TWO more in front of the clerk and same thing. Opened safety seal. I got my money back and purchased elsewhere. Fast forward to a few weeks ago. I see a sale going on and decide to give GNC a chance again. I ordered online this time. Product was properly sealed this time but smelled disgusting— like cheese and feet. The texture was also sandy and not powdery like other products I’ve tried. Both times I consumed the product I was immediately nauseous and had “the runs” for hours. I’ve tried returning the product with the order confirmation number since they never emailed me the receipt, but have not had any luck. Their only other option was to get me to ship the product back with my own money. I genuinely think they replace the protein powder with another substance and try to reseal it and sell it. I left a review of the product on their website about my experience and it was taken down in less than 24 hours. I do not trust this company one bit. There are plenty of other places to buy supplements from and I implore you to go elsewhere to avoid getting sick.

If you have an account on GNC.com, they will put you as having a subscription even if you didn't do that yourself. They keep charging and sending you mass gainers even though you don't order them. They will charge your card even though you don't have a saved payment and they will keep charging you even though you cancelled your subscription. These guys are scewing people over!!

Hands down this is among the worst customer service experiences so far. I ordered a tub of protein powder, paid for overnight shipping. It didn't arrive so I called customer service. While checking my order, the phone went dead. Called again and the wait was too long. I started a chat, found out that shipping overnight is from the time processing was complete, which it wasn't yet, 3 days after ordering. Another day or so later, I chatted again when it was clear that tracking from DHL showed it was not sent overnight, but was sent expedite. The guy I chatted with said he didn't understand why it was taking so long, but they don't deliver, and I should call DHL. Now DHL apologizes that there was a delay and it will be another 24-48 hours before delivery. I asked for a cancellation from GNC, and that was refused. It will be more than a week before my overnight shipment arrives. First shopping experience with GNC, never again.

I can't believe they are this big after I read the reviews. This was my first and last purchase from GNC. They did not respect their customers and they do not care at all. - They sent my order and it was lost. When I called them, they said oh it is not insured so we can't do anything. When you check their return policy, they request an insured return. Why do you need it if you are not using it while sending my order? Anyways I found my package 3 days later on. It was misdelivered. -second issue was their return policy. When I want to cancel my order, they said it was shipped and we cant cancel it. They did not give any tracking and no insurance on the package. I got frustrated and want to return it and want to buy another brand. They were not accepting returns because of COVID-19. Now the stores are open but they are saying it was already passed 30 days of return. Well, you weren't accepting the returns in the past 60 days. How could I do that. Anyway, no respect to their customers. This is my most frustrating purchase and never never again.