GNCReviews of gnc.com

Terrible online order experience. Placed an order during Black Friday.. No confirmation email received so I email them several times and heard no response. Finally could live chat them today and they told me the order is cancelled. No cancellation email NTH. They also refused to price match if I place the order again now. Never seen an online shop with such terrible customer service (Heidy was the one in livechat).

Ordered some vitamins during their Black Friday sale. Used PayPal. Never got an order confirmation but the transaction invoice shows up in my PayPal account. Called customer service and they have no record of the order, yet they can't tell me why a transaction with GNC.com shows up in my PayPal account. I won't order anything from them again. Great products, lousy order support and customer service. No wonder I hear about them going out of buisness... Update: I did get the order after much complaining and a trip to the local store (what's the point of ordering online if you have to go to the store?) The guy there knew about the order and said it had been shipped out. However, why didn't their main customer service know this? This all could have been avoided had they sent the confirmation email in the first place.

I made a purchase at my local GNC store. I had to return a product to get a refund, and instead of refunding my card they charged my card. So now, GNC owes for me twice the money. The local store can't figure out how to refund my money and had me call customer service at 888-462-2548, and they say they can't refund my money or provide me a code that the local store can use to exchange for another product. At this point GNC employees are incompetent and the customer service is not any better. I am contacting my bank to reverse the charges and I will never purchase from GNC again. Worst experience ever!!!

Purchased $60 worth of stuff many months ago. Received an email today (10/22/2020) that a duplicate of that order is getting ready to ship. I go to their website and learn that they apparently signed me up for a subscription. I was able to cancel the subscription, but nowhere on their site is there the ability to cancel current order. I called their main toll-free number. Rep told me she couldn't cancel the order because it has been processed. Mind you, however, it has not yet shipped. I asked her, "Do you guys at GNC control your computers or do the computers control you?". This is the dumbest thing I have ever heard. If it has shipped, I would understand. Any other reputable retailer would give you the ability to cancel an order that has not shipped (especially if you did not authorize the transaction). She said I can return it at a store for a refund. I asked her, "GNC accepts it to be feasible and cost-effective to ship me something I don't want, and then force me to go to a store to return it?". She then hung up! This is a scam! They force you to go through the inconvenience of accepting an order you do not want, then having to return it at a store! Shame on you GNC! I will never, ever purchase anything from you again! And I will tell everyone I know how shady you are! I have a recording of my conversation with the rep who hung up on me. I am going to post it on every social media site! SHAME ON YOU GNC FOR YOUR DESPICABLE PRACTICES!

Customer service is absolutely horrible! I contacted GNC on three occasions regarding an order with no resolution . GNC assured me they would send me an email with my order number and tracking number and never did. When calling regarding a problem, they’re not able to answer it nor do they offer any kind of assistance. Order arrived and it was incorrect and no receipt or return address on box.

I ordered several products online with a $20 discount for ordering over $100. I immediately got a email saying all the products were not available, so they cancelled my order and autoproduced a new order with the available products, with NO discount. I called to cancel immediately and was told they couldn't cancel any orders. I had to go thru the process of disputing the charge on my card. Also, once you are on their email list its almost impossible to unsubscribe. The unsubscribe option conveniently for them has no button to finalize your selection. I chatted with three CS agents all of whom said I would be unsubscribed and yet still getting the emails. I finally called a CS number on their corporate page. She told me she unsubscribed me. We shall see tomorrow. Its a shame because their products are good and mostly at good prices, but the CS is pitiful.

Ordered 2 products online 8.1, showed in stock. GNC canceled order same day due to not knowing when back in stock. Asked why they let me order, was told going thru transition and site was not updated. Then found out they are bankrupt. They never notified Paypal of cancellation, even thought they insisted, and blamed Paypal. They said Paypal was having issues with releasing holds. On the phone for many days, they insisted they did, Paypal said not. Took 30 days, then Paypal released the hold. Been a customer since the 80's. I'm done. Would give them zero if I could. They should have left things alone. It wasn't broken and didn't need to be fixed. They do not take care of their employees either. Talked in length to a store associate and was horrified. The company is very greedy.

Last time my mom order my non flush niacin vitamins and they denied the right house address when they shipped it to the wrong place and at this time my mom made a complaint about the right amount of niacin vitamins and they denied the responses to us. We will never use GNC anymore. The company will be ashamed and the consumers shall throw all employees out and hopefully GNC should be going out of business anytime soon!!!!