GNCReviews of gnc.com

NEVER order again! Don't waste your time and money at GNC!! This is what happened to me: After I ordered online yesterday, I got an email informing me to pick up at the store. 1. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up). 2. After they made this mistake, I showed the man in the store the email "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this. 3. Then, I decided to cancel the order and contact customer service to cancel the order. The person replied "I have submitted a request to attempt to cancel your order, this is not a guarantee"! It is ridiculous that I ordered it yesterday, and I cancelled the order due to their problems inside GNC, and then they said they couldn't guarantee the order could be cancelled! 4. After I argued with them, they revenged me and didn't give me my refund and the customer service staff cheated me multiple times and told me they already released the refund to me and it was due to the bank's fault that the bank has been holding the money. Robbery! 5. They wouldn't give you your reward points automatically for stuff you purchased, unless you contact the customer service, and then they will add it for you. Be CAREFUL! Due to the facts, I WOULD NEVER trust their products. Just look at the poor management and poor customer service! Will you trust a business like this? They are a group of cheats!!! I wish I could give a ZERO star!

No items arrive. No refund. No reship. I got a video to prove that no one delivered.

Horrendous customer service online and in-store. No wonder this company is shutting down and declaring bankruptcy. It is a good thing for all of us.

Their vitamins started to cause me panic attacks!!!! it started with just one nerve on my arm hurting turning to all of my muscles spasming and causing me hardness to breathe after one month!!! Now after 3 years later I still have symptoms and will have to take antidepressants for next year to balance out my brain hormones!!! Now i experience constant panic attacks, all over muscle pain, nerve pain and gastritis, vomiting, inability to eat anything.Worst customer service ever!!! I sent request but no reply, I demand refund for vitamins I bought and payment for all my hospital bills caused by you disgusting vitamins!!!!!

I ordered from GNC on January 2..once they shipped my item they changed the delivery date 3 different times. My package was suppose to be delivered January 7. I received and email staying that my package was delivered ( January 6) at 1:05 p.m. I work from home and never seen the fedex truck come by. So I check around my apartment complex and it's no package. I call fedex and the lady got smart and told me to contact the shipper which is GNC. I proceeded to contact GNC and explain my situation and the rep told me that basically it's nothing they can do about my package either re-ship it or refund me my money. At this point I'm pissed because nobody is telling me where my package is. All he kept saying is I'm sorry ma'am over and over. And offered me 150 points which equals 5 dollars. What can you buy in GNC with that. I asked to speak with his supervisor and he tells me that it's nothing his supervisor can do and refused to get him. So I had to tell him that I'm a supervisor so I know he is lying. Two seconds later his supervisor is now available lol. His supervisor was very rude and wouldn't let me talk. He tried to tell me that the package is probably lost in transit. How is a package that says delivered lost in transit. So after going back and forth with him explaining that I want a refund and my package re-delievered. He started with the I'm sorry crap at this point I'm ready to reach thru the phone. I will never ever order or give GNC another one of my hard earned times. I hope the company goes bankrupt their customer service is the worst.

In 12/24/21 I purchased an online order . GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charges my account twice for the split payment and total payment . Now I have three charges from GNC. I have sent emails to the Customer service as they requested. They offer me 300 points which is not going to solve the extra charges. I waited for 53 min to speak with a supervisor. I’ve called my bank and was told that pending charge will post tomorrow. So I’m that case, the two transactions that totaled my balance and the pending charge…. GNC will get both payments which means I was charged twice . Nothing was never resolved here and I will advise not to order anything from online. I’ve been dealing with this for two days and spoke with three representatives. One unhappy customer!

I signed up AND PAID for their two boxes while I was in shop one day and was told that they will be shipped to me. Months go by and I haven’t received anything and so I go back into the store and ask why I haven’t ever received my first box. The guy told me that he must not have saved my address the first time so he needs my address again and assures me I will get it soon now. More months go by and so I call the store, a girl answers and I tell her what’s been going on and she says “oh yeah I’ve had lots of complaints about that, I spoke to my manager and she said since we have boxes in store you can come get one, I have already done for 2 other people this week.” So I say great and go to get it the next day. When I get to this store, a man doesn’t have any idea what I am talking about and tells me he can’t do that. So I told him I spoke to a girl at this specific store yesterday about this. So he calls her and she tells him what the manger has told her and he says okay and hangs up. He then looks at me and goes “yeah that just doesn’t sound right and I’ve been here a very long time, so I’m going to call that managers manager and see what he thinks.” So I continue waiting while he calls and this manger doesn’t authorize this transaction. So he looks at me and goes “yeah just as I thought you can’t have a box” WHAT. So I tell him everything that’s happened (WHICH IT HAS BEEN HIM THAT LAST TWO TIMES I HAVE COME IN HAVING ISSUES) and he goes “well we aren’t even doing this specific boxes anymore. I would just call corporate and speak to someone because I can’t see anything about the status of your boxes on my end.” So I leave and call the number he gave me. I explain to the rep on the phone my situation and he puts me on hold to see what the issue has been. He gets back on the line and says “I can offer you 300 points for all this trouble” I then asked what is 300 points worth? And he said $10 of any item. WHAT!!! When I paid for two boxes filled with items!?? I then had to go back and forth with him on how I don’t want that and I a only taking Two boxes or a full refund. He then says he can’t do either of those things. I finally get him to answer me when asking several times whose fault this is for me not getting my box and he said it was theirs and that he can see a box was never sent. I then asked to speak to a manager. He said oh I can have one call you back and I said no I want to speak to a superior right now. He then put me on hold. Once he got back on the line he said that he went ahead and approved me for the box. He then stated my first box would arrive in TWO WEEKS and then the second box would come around January. It has been EIGHT WEEKS since this conversation took place and STILL NO BOX!!! They are absolutely terrible and I will never spend another dime at GNC.

GNC sucks. Plain and simple. Shipping takes forever. Its 2021. If amazon can have things to people in a timely matter than GNC should also be able to do the same.