Wayt
Suspicious treatment .
I recently went onto GNC's website to buy dietary supplements. I then got a confirmation email saying that I would soon get my order number, tracking number, and other information: "We are currently processing your order and are excited to be a part of your journey to Live Well. You will be receiving a confirmation email from GNC shortly with more information like your order number, shipping information, billing summary and more." Days passed without anything. So I contacted GNC and a representative told me that my order was canceled, because it was placed from Spain. This is a lie. I placed the order from the United States. And why did I not get any cancelation notices? The representative tried to place a new order but told me that my address was invalid, without giving me a reason. I told this representative to enter my address without any apartment number, but my address was still invalid. I told the representative to abbreviate my address, but my address was still invalid. The representative could not place an order for me and told me that there would be an investigation, and that I would get a response soon. I then tried to place orders by myself, but I got error messages with no explanations. I waited for the promised responses for a long time, but did not get any, so I contacted customer service again. This representative did not do anything useful for me, but instead, asked me many questions, put me on hold many times, did not tell me why I could not place any orders and why my address was always considered invalid, and told me that there would be an investigation, and that I would get a response soon. I waited for a long time, but I did not receive any responses.