GlowSmileReviews of glowsmile.co

Response from GlowSmileApr 22, 2026

Hi — I'm sorry you've had this experience, and I understand the frustration. Looking back through your case: our team provided the USPS tracking link, suggested checking with neighbors, the mailbox, reception, and the local post office, and shared the carrier's proof of delivery confirming the package was handed to an individual at your address on 3/12/2026. That same documentation is what PayPal reviewed when reaching their decision. When a carrier has officially scanned a package as delivered, the only party who can investigate further is USPS themselves — they're the ones with access to GPS data, driver records, and the ability to open a mis-delivery claim. We recommended you file directly with them, which is genuinely the next step here. For context for anyone reading: we're a Netherlands-based team, not China, and every support message is handled by a real person. If USPS comes back with findings that show a mis-delivery, please forward that to [email protected] and we'll take another look.

Response from GlowSmileApr 22, 2026

Hi — thanks for flagging this, and I'm sorry for the confusion. We actually operate return addresses in both the Netherlands and China, and for UK customers the Netherlands address is the correct option — it should never have been suggested you ship to China. It looks like our support agent didn't have the full picture on your location when they replied. Please email us at [email protected] and we'll get you the NL return address and sort this out properly. Apologies again for the mix-up.

Response from GlowSmileApr 22, 2026

Hi — thank you for flagging this, and I completely understand the concern. Unlabeled tubes are absolutely not how we ship our product, and I want to explain what happened. One of our recent batches went out without labels applied — we're a small team, and during a high-volume period the labeling step was missed on part of that batch before it shipped. That's on us, and it's not acceptable for a product going into anyone's mouth, let alone a child's. Please email us at [email protected] with your order number and we'll send out properly labeled replacements with full ingredient and instruction info, or process a refund — whichever you prefer. I'd also be happy to share the ingredient list directly so you have it in the meantime. Again, apologies for the experience. This isn't how we operate.

Response from GlowSmileApr 22, 2026

Hi — I'm really sorry. A damaged order, missing charger, leaking tube, and then feeling like you're talking to a bot on top of it — that's a genuinely bad experience and I understand the frustration. To be clear: our support team is real people, not a bot. The reason we ask for photos or a short video is that it's the only way we can file damage claims with our shipping partner and get replacements out the door — not to stall you. But if it's come across as repetitive or automated, that's on us to do better. Please email [email protected] with your order number and "Review follow-up" in the subject, and I'll personally make sure it gets handled — replacement charger, replacement toothpaste, and we'll look at the rest of your order too. Apologies again for the experience.