Kammi A.
Well let's start with the ordering…
Well let's start with the ordering process that was fine but everything after that went downhill rapidly ohhh they will tell you it's on the way without telling which carrier t will be with them after sometime while your still looking for said package nothing and I mean nothing is on the arising then you contact them and that's when the funeral begins ohhh they string you along until u realize you've been had and you and generations after you will be dead before you see a refund i finally told them to keep the crap cause lord knows I'm never and I mean never going to get it so if I could give minus stars I would but what I can say is NEVER ORDER FROM THIS SITE UNLESS YOU HAVE MONEY TO LOOSE
Response from GlowfaceMay 23, 2025
Dear Kammi, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, but after a thorough review of our records, we were unable to locate any order associated with your name or email address. It’s possible there may have been a mix-up with another store. We always provide a tracking number and the name of the shipping carrier as soon as an order is shipped. Our customer service team is also readily available to assist with any questions or delivery concerns. If you believe your order was placed with us, please feel free to share your order number or the email address used at checkout so we can look into it further. Otherwise, we recommend reaching out directly to the retailer involved. We truly value each of our customers and take great pride in offering transparent, reliable service. If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out — we’re here to help. Sincerely, GlowFace Customer Support Team