Karen N.
Don't waste your money you can get the same or better advice from Youtube
I am disputing this transaction because the service I paid for was significantly not as described. On August 15, 2026, I paid $32.99 USD to GlowEra Health for a 3-month "personalized facial analysis" membership. Their own marketing (glowera.health) explicitly promises "expert analysis of your actual face, not a generic quiz," with recommendations "matched to what our team sees in your face, not what works for someone else's." What I actually received was generic wellness content freely available online, hydration reminders and facial massage for lymphatic drainage, with nothing indicating it was based on my submitted photo, my age, or my actual features, and no personalized cosmetic guidance as advertised. I contacted GlowEra support twice, on Aug 25th and Aug 27, explaining the mismatch and requesting a refund. They cancelled my subscription so no further charges would occur, but refused to refund the $32.99 already paid, and did not respond to my request to speak with a manager. It has now been over 5 business days since my last message with no further response. I'm requesting a full refund of $32.99, as the service delivered did not match what was advertised at the time of purchase. But unfortunately Glowera is refusing. SO don't waste your money you can get the same or better advice from Youtube