GlocusentReviews of glocusent.com

Response from GlocusentJun 20, 2023

Dear Peggy, this is Issy from Glocusent and thank you for your support of our original product and for sharing your concern with us. I am sincerely sorry for the delayed logistics. We have urged the carrier to speed up their delivery, hopefully you could receive the package at the soonest time. If there is any further help you need, please feel free to reach out and we will be happy to assist.

Response from GlocusentFeb 4, 2023

Hi Andrew, Thank you very much for your feedback. I just checked your order, and it seems your order was placed by 26th January, and our team fulfilled your order by 28th January with USPS. The tracking is currently showing as arrived at Post officer on 3rd Febuary and awaiting for the delivery. The expected deliivery date is 4th Febuary. Our team will reach out to you again with the tracking number again. We are sorry for the inconvenience caused. Kind regards, Glocusent Customer Experience

Response from GlocusentDec 20, 2022

Hi Dan, Thank you very much for your feedback. Our team will follow up with you regarding your purchase, and I am sincerely sorry for the trouble caused. Kind regards, Glocusent Customer Service

Response from GlocusentDec 1, 2022

Hi Dave, thank you very much for your feedback, and I am sincerely sorry for the experience. We looked into your order, and it seems that our team tried to inform you that the upgraded neck reading light is currently unavailable in Canada, we currently are waiting for the next shipment of gray, pink, and blue upgraded neck reading lights coming soon. We can either switch to your order to the classic neck reading light, or process a cancellation for your order. Please kindly let me know which solution you prefer, and we will act on it immediately. I am sincerely sorry for your negative experience again. Kind regards, Glocusent Customer Experience

Response from GlocusentSep 13, 2022

Hi dear customer, I am sincerelly sorry that you had negative experience with us. Our team has checked your order and reached out to you for a solution, please check your email for details. Thank you very much for shopping with Glocusent. Kind regards, Glocusent Customer Service

Response from GlocusentAug 22, 2022

Hi dear customer, Thank you very much for your feedback. We recently have a few changes whithin our business. For service and support inquiries, please kindly reach out to us at [email protected], we will get back to you in a swift time. Sincerely sorry about your experiences. Glocusent Team.