Saidsafikhon S.
I am extremely disappointed with…
I am extremely disappointed with Globbing’s service in Uzbekistan. I ordered two identical laptops from the USA, both weighing 3.5 kg. I paid for the "Secure Packaging" service for one of them. When they arrived, both were in identical boxes, but the company charged me for 3.5 kg for one and 6 kg for the other! When I picked up the parcels on December 31, the staff forced me to pay the full amount, promising that the overpayment would be refunded to my balance after a recalculation. This turned out to be a lie. After weeks of "investigation," they claimed the parcel was "oversized." However, according to Globbing's own official rules: A parcel is oversized only if the sum of its three sides exceeds 150 cm. My parcel was 103 cm (53x33x17). A parcel is oversized only if the volumetric weight is at least 2x the actual weight. My ratio was 1.7x. Even their own website calculator shows the price for 3.5 kg when these exact dimensions are entered. Despite this, they refuse to refund the money. This is a clear case of misleading customers and arbitrary overcharging. If you value your money and expect professional service, stay away from this company. I will be reporting this to the Consumer Protection Agency.
Response from GlobbingSep 14, 2026
Hi! Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations this time. We truly value feedback like yours and would like to better understand what may have gone wrong so we can improve. Please send us a private message with your account or order details, and we’ll be happy to look into it and help.

