Global RescueReviews of globalrescue.com

4.492 reviews
Hospital & Emergency

Global Rescue

About Global Rescue

Global Rescue is a crisis response, medical evacuation and security extraction company with additional services such as field rescue, medical advisory and telehealth. The company performs field rescues, sending critical care paramedics and military special forces veterans to the site of an emergency. Founded in partnership with Johns Hopkins Medicine, Global Rescue identifies, monitors and responds when members experience a medical or security emergency away from home. Global Rescue is a membership organization offering individual and corporate memberships on a short-term or annual basis. Global Rescue supports clients from its global operations centers and offices in Manila, Philippines; Islamabad, Pakistan; San Juan, Puerto Rico; and Lebanon, New Hampshire.

Global Rescue (globalrescue.com) has 92 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: globalrescue.com
Website: globalrescue.com
Category: Hospital & Emergency
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lisa S.

Jan 15, 2026

They refused to evacuate my husband

We purchased evacuation insurance for our trip to Kenya. My husband fell ill and Global Rescue Refused to evacuate my husband from the camp in Nairobi to the hospital in Nairobi. They said he had to be deemed stable by a medical professional before they would move him. We were trying to move him to a medical facility! What’s the point of evacuation insurance if you have to have a doctor with you before they will come get you? I emailed them on two different occasions, requesting a refund of the premium that we paid and they have completely ignored my emails

Response from Global RescueJan 26, 2026

We are very sorry to hear about the stress this situation caused and understand how frightening it can be when a loved one becomes ill while traveling. While we cannot discuss individual medical details in a public forum, our medical and operations teams were actively engaged and responded in accordance with the Membership Services Agreement. Global Rescue provides two distinct services: field rescue from a remote location to the nearest appropriate medical facility, and medical evacuation between hospitals once a patient has been medically evaluated and deemed stable. This process follows international medical and aviation safety practices. and is required to protect the patient and flight crews. In this case, our team strongly recommended transfer to a nearby accredited hospital to allow physicians to assess medical stability and determine appropriate next steps. When coverage limitations applied, we nevertheless offered to coordinate transportation on a fee-for-service basis as an option. Global Rescue has completed more than 25,000 rescue and evacuation operations worldwide, and our decisions are always guided by medical best practices, safety considerations, and the terms agreed to at enrollment. We remain committed to professionalism, transparency, and supporting our members during difficult situations.

About Global Rescue

Global Rescue (globalrescue.com) has 92 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: globalrescue.com
Website: globalrescue.com
Category: Hospital & Emergency
Listed on Five Star Index: 2026