Ivette M.
The initial interview was fine
The initial interview was fine. The representative was charming. However we had a bad phone connection (not the representatives fault). I sent an e-mail asking for some clarification regarding process and never heard back. No follow up! Not a good way to start a business relationship. I decided not to use the company if they have such poor customer service.
Response from GlobalPassportMar 19, 2025
Thank you for your feedback, Ivette. We’re sorry to hear that you didn’t receive a response to your email—we take communication seriously and want to ensure all questions are answered. We’ve looked into this but couldn’t locate your message, so our representative will be reaching out to follow up and clarify any details you need. We appreciate the opportunity to make this right and hope to assist you if you’re still considering your options.