G-PReviews of globalization-partners.com

Thank you to SarahJane McGuigan. She fixed the problem, and we are all sorted. I’ve been dealing with an unresolved payment issue on the Globalization Partners (G-P) contractor platform for over three weeks now, and despite multiple attempts to get support, there has been no meaningful resolution or clear timeline. This is not a minor inconvenience—this directly impacts payments and creates unnecessary operational stress. What’s most concerning is not just the issue itself, but the lack of ownership and escalation from the support team. For a company that positions itself as a global payroll and employer-of-record solution, timely and reliable payment processing should be core to the service. I would appreciate immediate escalation, clear communication, and a resolution timeline. At this point, I am still waiting.

I would like to express my sincere gratitude to our Customer Success Manager, Salwa El Khattabi Salazar, for her exceptional support. She was incredibly professional, attentive, and dedicated to resolving my concerns. She addressed every query with care and ensured that my issues were handled efficiently. If a 10-star rating were possible, I would gladly provide one. I am so grateful for her help and give her my highest recommendation. 10/10 service!

Estoy muy satisfecha con la atención y seguimiento por parte de María Hadechiny, su respuesta es casi inmediata y de manera certera. En la mayoría de las veces he tenido una atención de manera profesional por todo el equipo de G-P.

From the sales rep to our account manager, GP has been great at communication and easy to administer benefits and setup accounts. I would have preferred that they didn't rely solely on email and articles while onboarding our employee with their benefits, but that was easily resovled. I greatly appreciate the ease and expertise that GP brings, ensuring we are compliant with all benefits and payments within different countries.

My experience with G-P has been very positive. Whenever I’ve needed support or had questions, our Senior Customer Success Manager, Adrian Salazar, has been extremely responsive and helpful. We typically receive same-day responses, which hasn’t always been the case with other HR partners I’ve worked with in the past. I would confidently recommend G-P as a trusted HR partner.

In principle, working with GP and using the platform is pleasant and easy. However, experience has shown that at least two onboarding sessions in a specific country are needed to overcome certain challenges. This requires intensive communication with support. Across various topics, as a customer, I often feel that the support team (including some HR consultants) takes basic knowledge of country-specific regulations and laws for granted. Detailed questions are often answered only briefly and incompletely, requiring additional effort from the customer to follow up on the unanswered parts. There are also frequent instances of brief responses such as ‘That's not possible’ without further explanation. As a customer, I would expect a globally active EOR to offer appropriate solutions to resolve my concerns or problems. Here, too, customers often have to follow up intensively to get support. At a certain point of helplessness, you feel compelled to involve your customer success manager in order to achieve a constructive result. Interestingly, with your support, we were able to find a workable solution. So, a big compliment and thank you to Raquel Andres. At this point, I think it would be helpful to expand the onboarding questionnaire. In any case, expense management should be clarified in more detail to ensure that customers and employees are informed of all specifics (e.g., UK: no per diems) from the outset. For Australia, the topic of ‘Modern Awards’ could also be clarified in the questionnaire. Although the total yearly salary is clear from the outset, it is only after the draft contract has been drawn up that the question of whether a ‘Modern Awards’ clause is required is raised, with the result that the draft contract will then have to be manually adjusted again to include this.

the interface is simple and easy to understand. customer service is great.

Have really enjoyed working with G-P. I am a first time user of an EOR and really appreciate their responsiveness and how hands off the day-to-day management is for me. Coming up on our 1-year anniversary as partners.