It’s the worst travel company I’ve seen. I booked a return flight on websites, but they couldn’t get tickets for me, they asked me to pay more and changed the flight, which I can’t, because I booked hotels already, I can’t change the date. So I asked them to make refund , but they refused. So if anyone read this message, please don’t book any flights with them, they are scammers. I am still waiting for my refund.
GU
Guest
Really disappointed
Really disappointed, as I purchased tickets almost a month ago. Fine print instructs to inquire if e-ticket info isn't received. I didn't receive any further information or communication. I sent email after a few days, inquiring about it. No reply. Having had much business and multiple flights in the interim, I never thought to pursue it again, but I realized today I had never heard back from them and didn't remember receiving my ticket info. I called, and was happy someone answered, although in a most unprofessional manner, just a "hello". No identification of the company I am speaking to. Much to my surprise, the transaction is off, and they were happy to note that I had not been billed for it. But please PLEASE reply to my inquiries!! They sent a reply immediately after I inquired about it, as a reply to my inquiry letter. After asking them what they could do to make it right, they offered the same ticket for $400 more than the original sale. So, I bought a ticket direct from the airline for ONLY $300 more! I am disappointed that they never apologized, let alone taking a bit of a cut on a ticket that would work for me. There are too many sketchy things about this company. I don't trust them
KU
Kara U.
Received flight confirmation through Global Flight Catchers
Received flight confirmation through email and when I requested to make a change to the flight they asked to call me. When they called, they told me that the flights that were booked were not available and tried to upcharge me to over 2K total (which was more than half of what I was expected to pay). When I told individual that I wanted to just cancel my booking his tone became very annoyed and he just responded with okay, it's been cancelled you won't get charged and hung up. I waited 10 minutes to see if I'd receive a cancellation email but never did. So i called the customer service number again and another individual answered and requested my confirmation number again and confirmed all my booking. He then tried to tell me that all the selections I had was no longer available and that the best he can find was now $1900. I told individual that I just wanted to cancel the booking and they put me on hold again and then told me that it was noted on my confirmation number that I wanted it cancelled. I asked if I would receive a cancellation email and they did not answer my question and said that that the flight was never booked because they (Global Flt Catcher) receive the request and then when it is confirmed they send the booking to the airlines (which in my case isn't what happened right away I guess). When I said, so I have to contact the airline to confirm that my flight was cancelled they quickly said, no you do not have to contact the airlines because they did not send my booking yet and that they already cancelled it.
This is what happens when prices are too good to be true...thanks Sky Scanner for showing me this offer. I am currently contacting delta to ensure that my booking was indeed cancelled, and I will be keeping an eye out on my bank account for any charges.
Don't let this happen to you!
KE
Karl E.
Fake Pricing
You book a flight for cheap, you get a confirmation number but no flight is actually booked. When you call to see why there's no booking, they try to sell you a much higher priced ticket.
AM
Amy
Advertise flights that they don't have
Advertise flights that they don't have, make you enter your payment information, then when they call you, they say they don't have the flight option that you reserved and try to upsell you. And the agent won't take no for an answer. I will be monitoring my credit card closely to ensure they don't charge me.