Homary.comReviews of global.homary.com

Decent communication but.. I made a 5 year warranty claim and received a 50% refund instead of a replacement product (which was no longer available). I would have preferred a free replacement of a comparable product which would have motivated me to continue new business with the company.

I'm very disappointed from the fact that the website offers return of goods up to 30 days, however, is not clearly mentioned from the beginning that it is on the customer own cost. Shipping back pair of shoes is easy, but Homary sells furniture and it is impossible to ship back large items. I ordered a large chair and the packet was more than 1m so i was not able to ship it back.. It would have been more costly than the chair itself. When I complained that the chair is not comfortable at all, homary proposed that i keep it and they give me back 20% back. I still wanted to return it it and they then offered 50% reimbursement, which i finally had to accept as i was not able to ship this large packet to France from Belgium. Now i'm stuck with a chair that is not comfortable at all and takes a lot of space, and nobody would buy it if they just sit and try it.. However, I have put 3 stars only for the excellent customer service, especially Winnie who was very helpful. They were responsive and reacted to my concerns, and finally reimbursed me partially 50% for my item which i could not ship back. everyone in customer service was very polite and very nice and they did as much as they could.

I scheduled my installation appointment for today and waited around for an additional hour and half for them to show. No one did and I contacted Homary again for this and was told to put in another appointment request and have to wait another 2 days to see if someone actually shows up. I’m again left waiting on everything from task rabbit (who is used to do these installations). This has been a very frustrating process as this is the 4th time I’ve had to reach out to Homary for their issues with my delivery and now more for the install. (This is now the 2nd person I’ve talked to in the last 2 days assuring me it will be taken care of). This makes me very hesitant to buy anything again from them. The only reason for the 3 stars and not less is because their customer service chat agents are friendly at least.

Ravie de ma commande, livraison rapide, dommage que la notice pour le montage des chevets soit en anglais et pas de notice en français. 🤬

El producto muy bonito. Me ha tardado 3 largos meses en llegar.