Homary.comReviews of global.homary.com

I purchased a high-value outdoor furniture set on 6 May 2025 (Belgium). Delivery finally arrived on 18 July: items damaged, parts missing, packaging in pieces. I reported it the same day with photos and a full timeline. What followed was weeks of stalling, contradictory messages and broken promises. Instead of taking responsibility, they tried to send couriers to collect the goods before agreeing any fair compensation — even though the items are evidence for my claim. I repeatedly explained I am severely disabled and requested reasonable adjustments; those requests were brushed aside. Unacceptable. At one point, a person presented as the company’s “lawyer” contacted me. When I asked for verifiable details (bar registration number, law-firm identity, engagement letter), none were provided. Communications then reverted to standard support addresses, which in my view looked more like intimidation than legitimate legal representation. There is no workable EU customer service number. Calls route overseas, and I was bounced between vague talk of a “legal team” and third-party carriers. Marketing about “showrooms” also felt misleading when compared with what I could verify. My PayPal receipt lists Codeal Technology SAS (France) as the Merchant of Record, while everything is branded as Homary — adding confusion about who is accountable under EU consumer law. A refund only came after intense pressure and a detailed dossier — far too late to fix the lost summer, stress, medical impact and time wasted. Verdict: I would never buy here again. If you value reliable after-sales support, transparency and basic respect for consumer rights, stay away.

I clicked on a link on a site to look at the Homary site. Immediately a window popped up saying my account has been created. It had a button to Confirm. I did not confirm. I shut down the browser. At no point did I click on anything on the site or provide any information. Yet, they had my email address and sent me three emails, so far, in less than an hour. I tried to talk to their customer service and got the run around. They are basically telling me I can choose not to get emails but I can't choose not to have an account with them and are completely unwilling to admit that they mined my computer for information. They are acting like I gave that information to them when I did not.

Die Rollen des bestellten Schreibtischstuhls funktionieren nicht. Absolut minderwertige Qualität. Ich gehe davon aus, dass die guten Bewertungen zu diesem Produkt gefälscht waren. Die Rückgabe wird vom Händler verunmöglicht. Auf der Homepage laufen sämtliche, für die Rücksendung erforderliche Prozesse ins Leere. Offensichtlich wurde die Programmierung hier absichtlich so vorgesehen. Der Kauf via Paypal ist aufgrund der langen Lieferzeit bereits abgewickelt, so dass der Verkaufspreis nicht zurückgeholt werden kann. Nach einer Reklamationsquote von 100% in den letzten Monaten war dies meine letzte Order im Internet. Ich kaufe im Einzelhandel, beim Tischler oder bestelle ausschließlich bei Amazon.

Schlechte Ware, schlechter Service. Versprechungen über Preisreduzierungen werden nicht eingehalten! Trotz Zusage von 180 € von ursprünglichen 552 € hat der Anbieter außer mit dubiosen Antworten nichts getan. Wir werden die Sache einem Anwalt übermitteln. In den Anzeigen wird mit Möbeln geworben, die mit der tatsächlich gelieferten Ware, nur eine Billigkopie darstellen. Fast alle Bewertungen sind Fake (auf der Homepage ist es nicht möglich eine schlechte Bewertung abzugeben) und eine Retoure auf eingene Kosten trotz anderer Angaben auf der Homepage. Wenn die Qualität komplett abweicht, warum soll ein Käufer auf eigene Kosten von ca. 150€ die Ware zusenden? So einen schlechten Service muss man erstmal vormachen.

Sehr schlechte Qualität. Billigste Chinaware! Kommunikation per email sehr zögerlich. Es wird keine rasche Lösung gesucht sondern verzögert. Keine Antwort wann das Produkt abgeholt wird. Finger weg!!

Avis a tous les utilisateurs d'homary, éviter ce site de crapule. C'est une grosse arnaque. Ils vont répondre a mon message pour faire semblant de vouloir m'aider et leur expliquer c'est quoi mon souci, mais en vérité cela fait quelques semaines que je bataille avec eux, et cela sans compromis. FUYEZ CE VENDEUR.

My wife purchased a Homary modern extended dining table with storage sideboard glass door walnut and gray from Walmart. The first thing I did was to open the boxes and stage the parts in alphabetic order. The instructions were printed on four pages so small it was difficult to see anything in detail. Part DD, glides for the table leaf (part J) was not clearly marked. After a long unhelpful conversation with the robot, I finally spoke to a real person who didn’t offer much help except directing me to a 12-page instruction manual. After 5 hours of attempting to attach the glides (part DD) to the assembled head to the end of the table and the support legs (V1 &V2) my son and I gave up. We could not get the two glides (DD) to line up to fit the support legs (V1 & V2). We hired a professional to complete the project but he had problems as well after 5 hours and with the help of my wife who found a video of on another site giving instructions. The inset for directions for part R is confusing and unclear, but the on-line video allowed the professional to complete his task. THE ONLY PROBLEM IS THAT THE GLIDES (DD) WHEN EXPANDED ALLOW ON 2 OF THE 3 LEAFS TO BE USED. OUR PROFESSION ASSEMBLIER SAID THAT THE INSTRUCTIONS ARE TERRIBLE AND THE WORSE HE HAS EVER SEEN. I WONDER IF THE GLIDES (DD) ARE DIFFERENT SIZES.

Rückgabe eine Katastrophe, senden kein Retourenlabel zu. Qualität eine Frechheit. Die Bilder im Internet sind Fakebilder.