Consumer
It’s a subtle kind of scam
It’s a subtle kind of scam: selling the lowest-quality products at a premium price. My EndoSculptor device makes such a terrible squeaking and screeching noise that I can’t use it anywhere near my ears. When I contacted their customer support, they refused to issue a refund, saying it was “normal” for the device to make noise and that I couldn’t return it because it had been used. Their refund policy is clearly crafted so that you can’t return anything once it’s been opened. I ended up paying £100 for a terrible, cheap device that shouldn’t cost more than £20, along with completely useless customer support. I don’t know what else I can do except complain here. I’ve also attached a video so you can understand the type and volume of noise this thing produces. Now imagine it doing that right next to your ears while massaging your cheeks — you get the gist.
Response from GlidelifFeb 10, 2026
Hello, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, though we would like to clarify a few points regarding the EndoSculptor. The EndoSculptor is engineered using a mechanical rotation technology similar to professional Endosphere therapy. Because of this powerful internal mechanism, the device does produce a specific operational sound which is a standard characteristic of its performance and efficacy. Out of thousands of satisfied customers, this is one of the very first instances where the sound level has been raised as a primary concern. While the noise is a normal part of the device’s high-intensity function, we take every customer’s comfort seriously. If you believe your specific unit is behaving outside of these normal parameters, please reach out to our support team again at [email protected]. We are always happy to review your case further to ensure your device is functioning exactly as intended. Best regards, Sana Glidelif Team