Fabian M.
Product good, service horrible
I recently had a terrible experience with the customer service team at Glide. Despite numerous attempts to reach out and get help with a problem I was experiencing with the app, I was consistently met with ignorance. They offered no solutions or even an apology for the inconvenience I had faced. I am extremely disappointed with the level of service I received from Glide, and would not recommend this app to anyone based on my experience. It's a shame, because the app itself is actually quite useful, but the poor customer service completely negates any positive aspects. Stay far away from Glide if you value good customer service.
Response from GlideJan 6, 2023
Fabian, I'm so sorry that your service interaction was not up to standards. We do track service results and can tell you this isn't the norm at all. I couldn't find a support ticket with your name, but would like to look into the issue. When you get a change please email me at darren.humphries at heyglide dot com so I can see about helping. Thanks, Fabian.