Glass America | Windshield Repair & ReplacementReviews of glassusa.com

Service done at my home and properly calibrated. Cost was $200 less than safelight

Overall everything was done in excellence. The only thing I am disappointed with there no warranty for if you get another crack in the window. This should be visited by the Board of Directors.

The whole process was great! The only thing i would change is the communication between the tech and the call center or whoever sends out the texts letting customer know what time tech will be at location. If the company is going to send the texts then they should make techs schedule for them and tell them that's the order they have to do it. The tech was confused when I text and said I was a going to arrive 10 mins late but he was unaware that I received a text that he would arrive between noon and 2. He came in that time frame and did a fantastic job and quickly. Also, I wish they serviced the West Salem area. Besides those very small issues everything else was wonderful! Would recommend them to anyone looking for glass replacement in the Cleveland area!

Even after rescheduling the service and expert was great, only downside it seems the window still doesn’t go all the way down and there may be glass still inside the door?

I had just had surgery and couldn't walk well. Jonathan was really great about me throwing the keys from the balcony. He did a great job andI didn't have to ask to put the stickers back on the new windshield. The only issue was the insurance company had asked a Saturday installation. It was the reason I used your company and not the one I had used in the past. I spoke with a very nice lady (Janet, hope name is correct) who scheduled the appointment, but I received a call from an angry person, fussing that they had been overbooked and it was the weekend. She changed the appointment to Monday. I told her I didn't want Monday. I selected you because I could get it done Saturday. She said she would call me back, but I never got a call. I tried to schedule with the company I used before, but there Monday appt was now gone, so I kept this appt. As, I stated Jonathan provided excellent service.

All good. Took a bit longer than promised and was very expensive, but it is what it is. No complaints.

Great service, very friendly. Only two things, they scheduled me the wrong day and J had to come back. For me not too inconvenient but still unfortunate. Second is the loaner car was very dirty inside. I do know that it is probably a parts running car, however there was a lot of greasy dirt on handles, steering wheel etc. I used my cleaning wipes but it was uncomfortable although I did appreciate the use of the vehicle.