Charles M.
Best Customer Service Anywhere With Warranty to match
I ordered a pair of glasses from glasses shop and received them in just a couple of weeks. The glasses were perfect, fit well and the prscription was clear and my vision was exceptional. However, the frame was not what I really wanted. I read glasses shop warranty statement and could hardly believe that I could return the glasses and get another pair. I called customer service and was immediately speaking with a representative. The lady was very nice and cordial. I told her my situation of not liking the frames I had ordered to get my glasses. She assured me that Glasses Shop would make me a new pair of glasses with the frame of my choice. I did not have to return the glasses I had. She even helped me to place my new order and stayed on the phone with me the whole time. The only expense for me to get a new pair of glasses amounted to a shipping charge of $5.95. The representative stayed on the telephone with me to complete my transaction and was super helpful. Glasses Shop is AWESOME and that is why I always get mt glasses from this company. Why go to Walmart or other optical supplier and wait and go through the hassel of getting a new pair of glasses that will cost much more when you can get a pair of quality glasses from Glasses Shop for less than $100? You can't beat Glasses Shop prices anywhere!! If you want to pay more than you are not thinking and have money to burn! Charlie McDowell
Response from GlassesShopMay 13, 2025
Thank you for your support & review.