GlassesShopReviews of glassesshop.com

Response from GlassesShopAug 2, 2023

Thank you for your review. We apologize that we did not bring you a pleasant shopping experience with us. If you're not happy with your new glasses, according to our return policy, you’re eligible for one-time exchange, we can remake a new pair of glasses for you at shipping charge only. You may please recheck your inbox for a response from us and we will further assist you with your return. Much appreciate your support on this matter.

Response from GlassesShopJul 21, 2023

Thank you for your review. We will reflect the issue to our shipping department and will seek for improvements in the near future. Also, one of our agents will reach out to you regarding this issue. Hope for your understanding on this matter.

Response from GlassesShopJul 3, 2023

Thank you for your review. We're sorry to hear that the new glasses do not fit you very well. But we see that our team has helped you with your return. Also, we want to clarify that except for the size, you may please try to view the detailed dimension of the frame by clicking "Size Guide" and compare to your old-fit glasses to determine whether they will fit or not. Or you could use our home try-on feature on our site here: https://www.glassesshop.com/free-home-try-on to try them on at your home first before you make your purchase. We appreciate your understanding on this matter.

Response from GlassesShopJun 28, 2023

Thank you for your review. We're sorry to hear that you're not pleased with our service. We will report the issue to our call center and will continue to seek improvements on our services. Hope for your understanding on this matter.

Response from GlassesShopJun 27, 2023

Thank you for your review. We apologize that we did not bring you pleasant shopping experience with us. But we want to clarify that you can view your order details in your shopping cart before you proceed to checkout. Also if you have any questions with your prescription or Lens Type you should choose during your order steps, it is advisable for you to email us at [email protected], by phone at 1-855-202-0123, via chat on our website, or on social media so we could help further assist you. Hope for your understanding on this matter.

Response from GlassesShopMay 22, 2023

Thank you for your review. We apologize that we did not bring you a pleasant shopping experience with us. We will continue to seek improvements in our shipping and product quality. Also, if you're not happy with your glasses, we would be happy to help you with a return. Please reach out to us via email at [email protected], by phone at 1-855-202-0123, via chat on our website, or on social media with your order number and we would be happy to assist you. Much appreciate your understanding on this matter.

Response from GlassesShopMay 4, 2023

Thank you for your review. We're sorry to hear that the glasses frame is loose already. However, we could not locate your order for you with your name, may we have your order number so we could further look into the issue and resolve it promptly for you?

Response from GlassesShopMay 4, 2023

Thank you for your review. We sincerely apologize that we did not bring you a pleasant shopping experience with us. However we want to clarify that the virtual tryon feature on site is for style references only. To make sure of the fit, you will have to recheck the detailed dimension listed on our site and compare to your current old-fit glasses, which shall give you a better sense. Also, regarding your order, we've already applied the points and will process a refund to you promptly. You could expect to receive the refund and delivery very soon. We appreciate your understanding on this matter.