GlassesShopReviews of glassesshop.com

Ordered my glasses a month ago. They were shipped over a week ago. Because of a shipping error (that USPS said was because The Glasses Shop didn’t pay shipping) they’re lost. I have emailed and called with no response from them. I will be requesting a refund tomorrow. My old glasses broke and I need to see! What a waste of time and money! I’ve ordered glasses from Zenni with no problems! I should have stayed with them.

Absolutely awful service. I ordered my glasses 10/12, waited the processing period then the shipping period only to have my package lost in transit. The store Rep guaranteed me USPS was updating incorrectly and that my package was for certain to arrive that day. The package is stuck in a distribution center in IL of all places.... I was offered a refund or to have the order remade, I had it remade they again said the order would process on the 19th due to their error. It did not process till that following Monday. Thoroughly dissatisfied with this service and would recommend going anywhere else. Save yourself any hassle as I should have.

You sent me magnifying glasses with a plus prescription and not carved... These are just blank magnifying glasses and you will not give me a refund. I now have correct classes based on the exact same prescription, and they are perfect. The doctor there said these are worthless, but of course I knew that. This is a bait and switch where they will not refund your money, but they can give you a credit for more worthlessness. Edit: They have replied below. Please note that I had reached out four times and received the same answer every time. Now that I've placed this, they seem to be paying attention so they can call me and tell me they have refunded my money.

You sent me the wrong glasses. Customer service seemed like they were blaming me! Ive spent thousands at your store. I'm never shopping here again.

Purchased the Jersey clip-on eyeglasses in March. Shortly after one of the clip on lens’s broke. 5 months later the prescription lens’s fell out and keeps popping out. I requested a replacement and was told I’m not eligible. I spent money for these progressive glasses. Will definitely not shop here again! Update: received a review reply 12 hours ago and yet I have not received any emails… Reply from GlassesShop 12 hours ago Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. Please be assured that we're fully responsible for the products we provide, we have emailed you some solutions, please check and give us your feedback.

Ordered 2 pairs. Neither worked. If you’re issued a credit for 1 replacement you’re out of luck if the second pair is inferior too. I will go back to my usual online company.

Purchased glasses two months ago. Frames are cracking and peeling. Their one year warranty on frames is you can purchase the frame for 1/2 price and put the lenses in yourself. Going back to Zenni After this review, they offered to send new frames at no cost (I have to put the lenses in) or a new pair at what they said is 50% off - $95. I paid $105. Update - new frame was sent, I had the lenses put in as I was not comfortable doing so. New frames are now peeling and cracking in the same spots as the last frames. GlassesShop is not answering my email.

I ordered prescription glasses from GlassesShop.com early March 2025 and the frame broke completely in less than three months. The quality is very poor, and when I contacted customer support, they were unhelpful and only offered a replacement if I paid 50%. I would not recommend this company.