GlassesShopReviews of glassesshop.com

I've had to replace the frames of a pair of glasses twice in less than 2 years. Inferior quality of product.

I ordered two pair of prescription glasses. Wore one of them 3 times and the frame broke near the top where lenses are. The other pair have been fine but have a different frame. Their customer service is not good. I emailed a couple of times before I got a response. The response was less than satisfactory! I could buy another frame and put the lenses from the broken ones in myself. Since they broke after only wearing 3 days, I did not want that same frame. I asked for a refund so I could then order a different frame that would work. They would not stand behind their product, so I will never order from them again and will make sure people know what kind of business they are. Shame on you!

I have reached already out via Email(the one you listed below), phone (same one you listed below), and FB via your WhatsApp button (WhatsApp error msg said there is no account list for the number). How does this company have such great reviews? Are they a scam? I’ve been trying to contact customer service via email, the phone number listed on their website (left an message) and the WhatsApp button on their Facebook page. The WhatsApp says that they are NOT on WhatsApp. The button is fake. They took my money, but haven’t sent my glasses. Under my account information on their website it says the glasses have shipped, but does not give a date or tracking information. I cannot get ahold of anyone to verify this information or resolve the issue. From what I’m reading on other websites today, some people have received glasses from them, but they’re very flimsy and cheap. They also only get 50% of their money back and have to pay for shipping. I probably will have to contact my credit card company and dispute the charges.

I ordered my glasses in November 2025. I ordered the glasses called Lydia FP2434. I loved them. Today 02/17/2026 I went to adjust my glasses on my face and where I touched them felt different. I took them off and the front frame was broken just below the temple. I couldn’t even bring the gap together with the lenz in place. So I ended up going back to my original glasses.

I would not recommend this company. My arm fell off my glasses before the 30 day warranty was even done. I got a hold of them through email and left them a message on VM. They finally responded saying they were gonna send me a new pair. Got my new pair yesterday they weren’t even my prescription to my glasses. I can’t even see. I just want to refund. Reply to comment- you sent frames with some one else’s prescription so that’s not how it works. I want a refund and a shipping label to send all glasses back. Or going to the Bbb!

I would not buy don’t do refunds only exchanges. I bought a pair that I don’t like just to big on my face. An asked to cancel order before they shipped would not cancel but u don’t have to show a script to order from here.

No customer service at all Take this as a warning Do not buy from them!!!! Their products are cheap and not well made And they wont take your return Terrible experience

Offered a code for free shipping if I signed up, so I put in my email address and was sent a code. Code didn't work. No agents available, but the dumb AI suggested it had to be a $69+ order (the normal policy), but there were no terms and conditions in the email at all stating restrictions. Basically, they just lied to get my email address AND physical address AND phone number which I'm sure they've sold to every scam caller in the universe; there was never any free shipping. Then they spammed me with emails offering different codes—3 emails in less than an hour—and none of the codes worked and none had any restrictions explained. I unsubscribed, but I'm still getting emails. Now I'm trying to delete my account, and there's no option for it and the chat doesn't work. I'm not interested in giving them my payment info and getting scammed; they've wasted enough of my time.