GlassesShopReviews of glassesshop.com

Waited almost 2months to recieve order- needed my glasses sooner, so when 17days had lapsed and I still hadn’t recieved a tracking number even for the shipment- I asked to cancel the order entirely and for full refund. their poor customer service solution was to credit back 4.95- otherwise I would only receive 50% of my money back for something that hadn’t even been shipped to me yet, citing “restocking charges”. Unbelievable. My advice to Canadian customers? Steer clear of this site. Clearly and other Canadian sites I have ordered from in the past have had my glasses at my door in 7days time. If you are going to order from these guys, might as well order from China. The wait time for shipping is comparable.

This truly is a terrible company. Probably the worst customer service I have had in twenty years. They claim to be in the US, but the very poor ESL grammar that appears in their email messages would indicate otherwise. This is a low-budget offshore scam operation. They stole money from me, then lied to my credit card company when I tried to get a refund. AVOID this company! Try any other company instead. I had good experiences with Zenni, Eyebuydirect, and GlassesUSA. JUST SAY NO TO GLASSESSHOP. Anyone can buy frames from a distributor and then find a lab to grind lenses that they can sell online. These guys have poor quality, terrible customer service, and unethical business practices. Check with the BBB / Better Business Bureau and you will see that they have an F rating. Also notice that all of the positive reviews about this company are written using the same words and writing style. Obviously written by the same person using a bunch of different fictitious aliases. All fake reviews from someone who works for this unethical company.

Very bad. Zero stars. Ordered 2 pairs of glasses on 11/26/2017. Received confirmation of order on 11/282017. On Dec. 8 I received a call that there was an error on my prescription. Gave corrected info, requested expedited shipping. Was told that Glassesshop would ship. Called several times for updates on shipping, left message, NO CALLBACK. Called today and rep said they had emailed me about payment for shipping. I have no record of email. Rep said that it probably went to spam folder. Asked for manager (Michelle Paul), who was glib, rude and insisted they had called me and left voicemail several times. Asked for full refund, and name of her boss. Apparently she reports directly to company owner who is in China and can't be reached by mere mortals. She said she would "request" a refund. DO NOT DEAL WITH THESE PEOPLE.

Horrible customer service they sent me the wrong glasses and said it was my problem and I had to reorder they were nasty to me on the phone worst customer service ever - the mananger Bridget was extremely unprofessional

Misleading Order process. I was looking for transition glasses but ordered permanent tinted by mistake. I called to get an exchange, and apparently they don't do any exchange, only returns and you only get 50% of your money back. RIPOFF. Customer Service was rude as well, instead of being understanding of the wrong order, she kept telling me that I made a mistake and pointing a finger at me and there was nothing to be done in terms of exchange. Ridiculous. Never ordering from them again. Don't waste your money.

Terrible experience with this company. They charged me more than the total. Then argued with me about it. BAD customer service. You GET what you pay for. Not worth saving a few dollars.

This company has been the worst service I have ever ordered from. It has been over 2 weeks and my order has not been shipped. When I call customer the best answer they can give is that they are waiting for my glasses to arrive to their office, then be shipped to me. It sounds as if I am calling someone's home. The manager was completely apathetic. I was told to cancel an order that had not been shipped to me would charge at % restocking fee..for an item that has been been completed or shipped. The dates on when I should expect my glasses continues to move further out by business days each time I call. The absolute worst company to buy from

They did not ship my order after 12 days