GlassesShopReviews of glassesshop.com

Wish i I had read the reviews before I ordered from this company. Received my glasses today and can’t see out of any of them. Should have known when they held up my order due to my prescription. I have ordered glasses from Zenni I and can see out of all of them, but something is off with the lenses on all 3 pair from Glassesshop. I have read several reviews that say getting them to admit to an error is impossible. And reading their replies to reviews show me they don’t take customers concerns seriously. Disappointed I can’t wear these. But learned an expensive lesson. Here is their canned reply to all reviews I have read. “ We are sorry to hear that we have failed to let you have a pleasant shopping experience. We have taken your feedback seriously and hope your problem have been solved already. Sorry again.” I know this is a manufacturing issue and should be refunded, but I have a feeling it will be a case of she said they said. 😢🙁 In response to the reply below there were no attempts by your company to contact me by email. The only emails from your company were the emails indicating my order had shipped.

Cheapest quality frames, only place I’ve seen comparable is literally the dollar store. Return policy is not easy as advertised. You have to pay to track and ship back just to get 50% refund which is almost the cost of the refund for me. Would not recommend using them ever. Very disappointed and a waste of money and customer service doesn’t care. Way better online glasses options.

These people do not run a serious business! They do not stand behind their products. I paid for progressive lenses and when received there was not correction for farsightedness. Called and emailed numerous times after receiving, but got no resolution, even though they said that they would remake. Waste of money! Order from someone else!

I bought 3 pair of glasses for $ 200. One frame was good quality the other 2 had very cheap springs and one pair did not fit right. Glasses fell down too low on my face making Bifocals useless. I was disappointed to find that they only give 50% refund and still have not heard back about that. . Also took them nearly one month to get the glasses. Do yourself a favor don't buy from this store there are many other stores that are much better. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%. Misleading and poor customer service!! Don’t buy from this place!!

glasses arrived cracked and with no prescription and they blamed me

Beware of this website Glassesshop.com your website is a scam? I ordered from Belgium two pairs of glasses (one to correct my myopia) and a non-slip accessory and I receive only a pair of plastic glasses without correction, weird, which looks like nothing, that I did not order and which comes from a particular of China. It is not normal, however, the site looks serious with various mounts tempting. Pure scam of a site that calls itself American and serious. I require a refund Attention à ce site Glassesshop.com votre site web est une arnaque? J'ai commandé depuis la Belgique deux paires de lunettes (une pour corriger ma myopie) et un accessoire antidérapant et je reçois seulement une paire de lunettes en plastique sans correction, bizarre, qui ne ressemble à rien, queje n’ai pas commandé et qui vient d’un particulier de la Chine. Ce n’est pas normal pourtant le site paraît sérieux avec des montures diverses alléchantes. Pure arnaque d’un site qui se dit américain et sérieux. J’exige un remboursement.

Ordered a pair of glasses for my wife from Glassesshop. It was shipped directly from China and arrived here quickly(I paid $15.00 extra for shipping). The glasses were shipped in a non-padded plastic bag.Inside the bag was a cardboard box with the glasses inside a plastic case. Upon inspection the left lens has a defect in it. It looks like a bubble. It isn't the coating but the lens itself. Around the same lens at the bottom edge it is not finished, very rough. The left frame temple ear piece is also loose and pulling from the metal part. Simply put, this is a totally defective pair of glasses.I've sent an to them this morning requesting 100% refund and also tried their "chat" which only turned into a message to them. I've had no response from either as of yet. Feeling quite bent over. On their site they claim they are a US owned company. That may be true but know they are outsourcing totally to China. I will never do business with them again. Bad experience so far.

I can't review the product because it has been almost 2 months and still haven't received them. I contacted the company and they had the gull to blame me because the frames I ordered were out of stock , even though they were not out of stock when I ordered them. If I want a refund they will only refund half of what I paid. Seems like a scam to me . There are better companies out there , I suggest using one of them.