GlassesShopAffordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.
GlassesShop (glassesshop.com) has 3,608 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Danette
I am very happy with the quality of the sun glasses. They fit good and very light weight. The only issue is that it ships from china.
Response from GlassesShopNov 16, 2020
Dear Danette, Thank you for your support! If you choose expedited shipping, the glasses will be shipped from our labs overseas directly. We will try to do better in the future.
henryagesixthree
My first order with GlassesShop (GS) October 2020. I paid for expedited shipping (quoted as extra $29, it was $19) and received my glasses in 12 days. Good. My progressive lenses are ok. The frames ($30 Dempsey) are plastic across the eyes; I despair of their future. The temples are metal. I have several serious concerns with the GS webpages: (1) choosing a frame size was not clear at all. Very poor. (2) Customer Service was slow, and unhelpful. Total Fail. No individual checking of my order, only canned negative responses. (3) Tracking was a total pain because GS is not integrated with its delivery partner -UPS! So each time I wanted to check the status, I had to manually write down my tracking number and re-enter it in the UPS system. Awful. Total cost of $165, reduced by coupon code to $120 (for 1.61 progressive lenses, coatings ($10), $30 frames and expedited shipping ($20). Not great. Not horrible. B- Because the webpage was confusing I worried the entire 12 days that the wrong size was ordered. Customer Service could not help, would not help. So 12 days of avoidable worry, not avoided. Edit after GS response: To track, I used the "Order Tracking" link under "MyAccount", then "My orders". THIS IS THE ONLY TRACKING LINK ON "MY ORDER" PAGE. I verified this while writing. So again, we have more useless help from CS. Worse is the insulting suggestion that I should have done a better job - that I did not find the magic link (that is not there). What a pile of gaslighting excrement. After living with my glasses for one day, I think the lens quality or accuracy is subpar. Poor. Every glasses I have ever purchased has been better (this is not my first online glasses). Conclusion = go elsewhere. And please GS, no further response. Please respect this request.
Response from GlassesShopOct 13, 2020
Dear Henry, We are sorry that we have failed to let you have a pleasant shopping experience. We have taken your feedback seriously, we will improve our size guide and customer service. For UPS tracking problem, please check out "Track my order" page: https://www.glassesshop.com/order-tracking . Sorry again.
Anthony D.
Solid website and selection. Wish processing and shipping was a little quicker.
Response from GlassesShopSep 11, 2020
Dear Anthony, Thank you for your advice! We will try to improve our shipment in the future.
Linda T.
The good news first. LOVE my glasses...excellent quality. The bad news.. Took a month to get them but with covid and UPS delays I guess that is understandable. Customer service number just rings but emails are returned. I am very happy with what I paid for my new glasses and wished I purchased two now because the wait was longer than I expected. I did not order two because I wanted to see the quality and am definitely satisfied with quality...
Response from GlassesShopJul 8, 2020
Dear Linda, Thank you for your support! We apologize that there have been some problems with our help line these days, we will try to do better.
customer
Good experience
Response from GlassesShopJun 24, 2020
Dear Customer, Thank you for your support! We will try to do better.
customer
I love all my glasses from this company, the styles and prices are great. And I'm able to get my prescription without the lenses costing a ton extra like some glasses sites. My only complaint is that one of my most recent pair (the Mandy) came kinda twisted so rhat the bottom of one side is more forward than the other.
Response from GlassesShopJun 3, 2020
Dear Customer, Thank you for your support! We will try to improve our quality and do better.
NORA JEAN B.
prompt and friendly service
Response from GlassesShopMar 19, 2020
Dear Nora, Thank you for your support! We will try to do better.
Jessica
Easy to order, good 👓, affordable,
Response from GlassesShopJan 6, 2020
Dear Jessica, Thank you for your support! We will try to do better.
