GlassesShopReviews of glassesshop.com

I ordered a pair of glasses with a prism. When the order came it didn't have a prism. I contacted them and told them that there was no prism and here's what the said I had to do to get them corrected "Regarding your order, please take your glasses to your eye doctors office to have your glasses tested if the prescription on the lenses can match the one in your order form, then ask them to issue you a letter on their letterhead to prove they were made incorrectly. Once we receive the letter stating glasses were indeed made incorrectly we will remake a new pair of glasses for you at no additional cost or process a full refund to you." What! Then I said I wouldn't do that and wanted a refund, they made me pay for return shipping for their mistake.

I am deeply disappointed by my recent experience with this company. I placed an order, paid the advertised price in full, and received an email confirmation confirming the transaction. Shortly after, I received an email stating that I had to either alter my prescription order or pay an additional $41 on top what I have already paid to fulfill the order .When I replied to object to this sudden upcharge for what appeared to be a technical glitch on their website, I requested that they either honor the original price or issue a full refund. They ultimately canceled the order and issued a refund.Demanding additional money after a transaction is finalized is highly unprofessional and mirrors a "bait and switch" tactic to appear cheaper than competitors. I will not be doing business here again and cannot recommend a company that fails to honor its stated checkout prices.

Buyer beware! I thought I was getting a good deal, but a month after my glasses arrived, I received a surprise bill from UPS for delivery and customs brokerage fees that were never mentioned upfront. When I contacted GlassesShop.com , they were completely unhelpful and told me it was my problem. To make matters worse, their return policy is a total trap. They will only give you a 50% refund, and you have to pay for the return shipping yourself. By the time you pay the surprise UPS bill and the return shipping, you've lost more money than the glasses are worth. Don't let the low prices fool you—the hidden costs are not worth it.

I can't see anything out of them the prescription is wrong

The glasses never come as described in the picture. Had to do a credit for the 1st pair as you only fona half refund and send glasses back. 2nd pair didnt even fit my face fell right off and low and behold tried calling 5 times but in hold wuth that awful mudic only to be disconnected! Out $70 and no glasses smdh!!!! Scam is what you are!!!! ** UDATE TO YOUR RESPONSE** Your site dosent let me log in took 2 days your email dosent work says cant send and noone has answered your phones in days so NO CUSTOMER SUPPORT!!! If you want to make it right a full refund of $70 to my original form of payment please and thank you!!! Order number 1051773162

I ordered transition lenses and they do not transition from clear to dark when I am outdoors. At first I thought it was because it was not sunny. However, the next day were clear skies and bright sun. They stayed clear. 04/02/27 In response to the comment from GlassesHop I did order the transition lenses and provided them with a copy of my receipt showing I ordered and paid for 1.50 Photochromic Progressive Transitions - Gray. I love how they are trying to say I did not order them when my order receipt clearly shows that I did. They tried telling me as a one time courtesy they will give me a new pair of glasses. I do not need a courtesy I need what I PAID FOR!

Did not get the glasses! I ordered a pair of glasses 3 months ago. They tried shipping it 3 times before they gave up and refunded my money. Shipping was to Canada and my address was correct each time. Not recommending if outside the U.S.

The prescription for my sungllasses is not even close to my clear prescription glasses. I cant use them.