GlassesShopAffordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.
GlassesShop (glassesshop.com) has 3,608 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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clm A.
The glasses I ordered took a seemingly long time to arrive and the placement of the bifocal is off. Probably not going to order again. Order #6744240151
Response from GlassesShopJun 2, 2021
Dear Customer, Sorry for the inconvenience. Please provide your order number so our customer service team could reach out to you promptly and help resolve the issue for you. Sorry again.
Ahmed Z.
The frame and glasses costs me $220 and after one week of usge the paint color on the arm disappear and I diccovred the poor plastic material is used Beside they mentioned that they are located in USA While I got my frame from China I do not recommend at all
Response from GlassesShopMay 21, 2021
Dear Ahmed, Sorry for the inconvenience. Please send more details to our customer service on email, we will try our best to help with your issue. For expedited shipping, the glasses are usually shipped directly from our lab overseas. Sorry again.
jeannette L.
I emailed because the reader part of my glasses was not positioned correctly on the lenses & asked for a return label so I could send them back & asked that they be remade correctly & I haven't heard anything back until this rating request so I don't recommend this site.
Response from GlassesShopMay 19, 2021
Dear Jeannette, Sorry for the inconvenience. Our customer service has responded to you on 04/26, please double check your mailbox or spam folder. Sorry again.
Jac
glassesshop.com DATE : 2021-05-08 06:21:41 INVOICE# : 6727580151 A total CON. Bait & switch operation. I have been waiting since the 8th May. Its now 24thMay. and they still ask me if i want the glasses, vindictive little low IQ Scuttling Roach cretins. Yet they ALLREADY sucked my credit card AND overcharged on the bill. Update: They now claim they dont know who i am and cant find me in their "system"
Response from GlassesShopMay 18, 2021
Dear Jac, Sorry for the inconvenience. We only hold the order when we need to confirm your prescription, and if we don't process your order, the refund will be completed within 48 hours. However, we cannot find your order info in our system, please send more details to our customer service if you need any help. Sorry again.
arlene J.
This has been the worst experience. I have emailed this company several times requesting a refund. The glasses are not good quality, they got my order wrong sent 2 pairs of the same glasses. Still till today no response. I would never ever advise anyone to order from this company. The products they offer are very cheap and the customer service stinks. I f someone can help me get my money back please help. Again never order from Glasses shop it's a ripe off.
Response from GlassesShopMay 14, 2021
Dear Arlene, Sorry for the inconvenience. We notice that you ordered Celia glasses and Marlowe sunglasses, actually they are in the same shapes. Our customer service has emailed you to confirm the prescription on 04/30, please double check your mailbox or spam folder. Sorry again.
Callingya O.
Flag #1: Aggressive website pop-ups and tracking (plz clear your cookies). Flag #2: Confirmation email (04.26) with no estimated date of delivery for just one pair of frames. Flag #3: Immediately called customer service to update a detail. Although there was a confirmation email after the call, there were no details about the exchange. Summary: This company has displayed a pattern of hiding behind technicalities. This was an eyeglasses frames purchase, so fulfilling a prescription would not apply. I have not yet received any other typical indications that this transaction is still going through (the product has shipped), so I will continue reporting back on this website. Appears I am waiting for frames in China. May not mind the delay if there was disclosure of the distance being overcome. I am glad I went through Amazon Pay so GlassesShop does not have my financial information; glad I used a throwaway email address and phone number; and I feel fortunate that I did not provide my prescription. Made myself less of an identity theft target for exploration.
Response from GlassesShopMay 4, 2021
Dear Customer, Sorry for the inconvenience. We notice that your order has been shipped to you early today, and we have sent your tracking number on email. If you choose standard shipping, we will ship the glasses together from the labs to our office first. Sorry again.
Rrrabitt
They misrepresented one pair and sent the next pair with a completely wrong prescription. They lied about warranty and refuse to fix glasses or reimburse. Shame. The glasses are pretty, well-made and utterly useless. Waste of time and $150.
Response from GlassesShopMay 4, 2021
Dear Customer, Sorry for the inconvenience. Please send us your order number on email, our customer service will look into your issue again. Sorry again.
Stephanie B.
I recently bought two pairs of progressive lens glasses, one pair was fine. However, the second pair is unusable, the near vision doesn't work. I emailed the customer service given by the website, but never got a response. Update: checked all emails in inbox and spam filter. Nothing. Still getting ads from them though.
Response from GlassesShopApr 30, 2021
Dear Stephanie, Sorry for the inconvenience. There was an error on our email system, our customer service has just got back to you, please check your mailbox or spam folder later. Sorry again.
