GlassesShopReviews of glassesshop.com

Do not BUY Here ! I have had a horrendous experience with this company 1) They lie about being a US company . They have a sham Michigan address but I have the read Chinese address of this company - Their whole operation is China based - Their worksman ship/ customer service / factory are all in China. They lied about being US based and give the impression of having a US based operation 2) My eye glasses package got delivered after 5 weeks after being lost before. 3) Terrible Terrible Quality ! - The frames do not look at all like the pictures. The quality is worse than a dollar store frame. They are super cheap and tacky material and do not even sit straight on the face. A dollarstore or Walmart frames are 100 % better than these frames 4) I unfortunately paid extra to upgrade my lenses and they are horrendous ! They are not even the right prescription ! within 5 minutes of wearing them I am getting headaches and intense pressure in head. I have two other set of glasses from a reputed store and never do I have these symptoms. 5) Worst customer service. These scammers will try anything to not give you a refund ! They are scamming by selling you product which are of such poor quality and not even worth $ 5 and they will then refuse to issue you a refund. I spoke to my bank and got them BLACKLISTED. They have had numerous complaints about these guys at VISA. *Update* - July 11 - You are lying . You do not ship with USPS, you are shipping from China and the package was never submitted ! I have the proof of tracking and also the shipping address in China where it was shipped from ! Do not make it sound like it is shipped from US. Secondly, your customer service does not reply ! I have been requesting my refund for more than a week and no reply

Prescription was not accurate, blurry vision, entered prescription identical to what is on the prescription, and multiple other eyeglass stores online, got the prescription completely accurate.

UPDATE to GlassesShop Reply: You were supposed to refund my money. You assured me that USPS was sending my order & to"wait a couple days". A LIE. NOT expected was you requiring me to re-purchase my order. A decent shop would have sent a new set at no cost. Dishonest and bad practice. You lost 4 lifelong customers who wear glasses, potentially $1000's over $109. And again, this response is simply insulting. Nice job. Hope it was worth it. SUMMARY: From April 30th order to June 25th shipment (1 mo & 27 days) - GlassesShop sent my order via USPS which ended up in CA (I'm in WV). GlassesShop lied & told me that my order would be redirected to me, but actually sent back to GlassesShop. After almost 2 months since my order was placed, GlassesShop REFUSED my many requests to have a new order created and expedited at no cost to me. FINAL INSULT: I was compensated with a $5 shop credit towards a NEW order, for my inconvenience. >>Details of my correspondence between myself and GlassesShop: 1. I purchased via the BOGO promo GlassesShop was running, on April 30th, 2021. 2. Notified they shipped May 18th. 3. 20 May 2021, the left from Pontiac, MI, and arrived in Hyattsville, MD on 21 May 2021. *this is a 1 hour drive from me. 4. On the same day, it was shipped North to Harrisburg PA, then to Lancaster, PA. 5. May 22nd, glasses left Lancaster, PA and sent to the opposite side of the country, arriving at The City of Industry, CA on May 23rd. 6. My order then left City of Industry 15 minutes North to Covina, CA. Covina then sent it BACK to the City of Industry, CA, where it sat, until Tuesday June 2nd. ONE month since leaving Ann Arbor MI. 7. I was not notified by GlassesShop, but had to do the footwork myself. (I didn't realize how much time had passed before checking again to see the actual mistakes). 8. May 26th, Emailed GlassesShop requesting an update and to find out WHY my glasses where all over the country eventually landing in Southern California and remained there. 9. May 28th received email stating that it was a mistake on behalf of USPS, and they will reship my order to me, and to "wait for a couple of days for update and delivery." 10. June 4th: 36 days after ordering - No update from GlassesShop, or USPS. I emailed GlassesShop again for an update. 11. In my email, I requested: A. Timely delivery. B. Full refund to compensate as a customer service courtesy, being a return customer. 12. June 4th: Email from GlassesShop: We apologize for the inconvenience that is causing you. Concerning your case, we could remake the glasses for you and upgrade the shipping to expedited service at no additional cost to you or we could process a full refund plus 500 store points (note: 500 store points is equivalent to only $5) to you. Thank you for ordering from GlassesShop. 13. June 13th: I responded I would like the refund - AS LONG AS my original order had been redirected back to my address, as I was told by GlassesShop on May 28th. 14. June 6th: response from GlassesShop was that USPS told them it may take a while to process the order back, but they would be refunding my purchase. (refund received June 7th with my whopping $5 for my inconvenience) 15. June 15th: Emailed requesting an update of my shipment. USPS website stated that redelivery was not possible (as GlassesShop had assured me they would) that they were sent back to GlassesShop. I then requested that GlassesShop expedite my glasses to me OR re-make them and expedite to me at no further cost to me. 16. June 15th: received reply from GlassesShop: We checked and we already refunded your purchase, and gave you your 500 store points ($5). AND as a "valued customer" would "help me upgrade my NEW order with expedited shipping - at no cost". They asked that I send my new order number so they can upgrade to the expedited shipping. 17. Emailed GlassesShop requesting again, that they reprocess my new order + expedited shipping AT NO COST TO ME, as a customer courtesy for all the inconvenience they have caused, stating the fact that my request would cost GlassesShop VERY little, to keep a returning customer with 3 other family members who wear glasses. 18. June 18th: received reply from GlassesShop as follows: "We are sorry for the inconvenience brought toyou, we would like to tell you that we have processed the full refund to you and the 500 points ($5) is additional compensate and as we stated in our last email". I then responded to their email as follows: "Does Glassesshop really think that 'good customer relations and retention' is only worth $5?? Esp. if the entire issue was at the fault of your company? 19. Final response from GlassesShop re:my order stated that they compensated me already with the $5 & thanked me for being a customer.

Worst company ever. They lied and said I didn't upload my prescription while ordering glasses since they sent the wrong glasses. Then they wouldn't give me a refund and charged me to fix the prescription. Liars and thieves.

Tried to order glasses using the promo code they sent. Only AFTER charging my card did they say my order no longer qualified for their special. I spent 15 minutes on the phone before they sent me to voicemail and I have been waiting for a human on chat for over an hour. I even tried email. No one seems to be working today. (It's Thursday)

Terrible. Terrible customer service. I’d give 0 stars if I could. They don’t care about the customer at all. I’ve been (and still am) going back n forth with someone on their end and they refuse to fix the issue that THEY made on their end. I ordered a single pair of prescription glasses and when I received them they were too small. I emailed them with the issue and they sent me a diagram and told me they only came in one size. The frame width , bridge and lens width were BIGGER than what sizes fit my face specifically and they don’t fit, that means they should be too big and loose on me. They were too small and when I ask whoever I’m speaking with to explain to me how they’re too small yet the numbers are larger than what I even need, they continue to beat around the bush and not answer. They only do half of what you paid returns or store credit where “each 100pts equals 1 dollar” which is bull. They only do full returns if it’s a manufacturer issue and in my case it is and they refuse to accept that. I ask to speak to a supervisor and I’m getting spun in circles and beat around the bush. Whoever I’m speaking to knows they’re in the wrong cause ultimately if the frames are bigger than what I even need, how do they not fit? 0/5 ⭐️s

I absolutely love the frames but I can't see anything out of the lenses. I am not sure what they did because I put down exactly what was on my script from the glasses I am wearing now from the eye doctor. I ordered two pair of glasses. One regular pair and one pair of sunglasses. Angela Branam

If I could give less then one star I would! I received my glasses and they were blurry (assuming the bifocal placement is off) and they are so much larger then the virtual try on. I reached out to customer service by email because if you try to call their number no one answers, ever, and I was told that the virtual try on isn't accurate. So why do they have that feature??? Their no questions asked return feature is a lie because I have been emailing back and forth only to have them tell me their return policy is only half of what you pay minus your shipping or 100 store points which is only $100. So tell me how that is hassle free??? I would never order from this company again!!