GlassesShopReviews of glassesshop.com

Took 3 weeks to get my "free" glasses. It also cost $20.00+ for my "free" glasses.

cheaply made slow shipping

Horrible service told I was guna to get my order within 4-8 days that didn't happen. I paid 25$ just in shipping to get it faster so I called customer service and they said they would refund my shipping cost .. never got that back still nothing

Order never arrived. I was told it was probably lost. When I asked what this meant I was told I could either be fully refunded or they would resend my order. They then disconnected the chat and I have not had my order resent or refunded. Takes ages to get an actual response and no real answer when they do. Wouldn't bother.

Received crooked glasses and customer service was mediocre at best. Will not buy again.

The customer service agent on the phone was rude and not helpful at all. When I tried to chat with an agent the wait times were around one hour. They don’t make a return/refund process easy at all. I won’t be shopping here again.

I ordered 2 pairs but it showed only one. Do not trust this place. What a rip off!!!

First issue I had was they put my order on hold for days without sending me an email or notification that my order was on hold due to the prescription. Second, I paid $25.00 at check out to have my shipping expedited and when the UPS came to my door they said they could not give me the package unless I paid the $25.00 to receive it. I have an invoice that shows I paid the shipping at the time of check out. I contacted support through email and chat. No response from email and in chat they said they will contact me within 24-48 hours. When UPS says they will only attempt to deliver it again the next day. I’ve called their customer service number all day and have been on hold for hours just to get a voice mail to leave a message. Don’t buy your glasses here!! Terrible customer service and unreliable.