GlassesShopReviews of glassesshop.com

So far not a good experience. My glasses are wrong script however I love the frames. Called, emailed and live chat. Live chat is the only response I’ve gotten so far. Started out great. They will make a new pair if glasses fit 5.59. Ok. I asked about sending the old ones back. They said no. When I asked to wave my shipping due to I didn’t get free shipping the first time they sent a long email saying I had to pay 29.95 fir shipping and to send the other pair back with a tracking number. This is costing more then what was told originally. If I decided to get a refund, they are taking 29.95 in shipping away. There’s no shipping fee but I paid 19.00 for them to ship it to me! All I want is a new pair with the correct script at 5.95. Then I will be done Update. Glassshop.com did reach out. They have refunded my shipping that cost 5.95. Lots of confusion due to not everyone is on the same page. Hopefully the glasses will be correct and not have to wait a month for them.

The frames I like they are lightweight. But the only problem is the up close part is so blurry can't see out of them

Arm completely broke off within a week of having them, had to wait a month of shipping unable to see for them and it wasn't even the first time and now it's happened again. three pairs of glasses have broken now.

I received an e-mail from the company saying 40% off ALL frames. When I placed my order it did not give me the 40% off. I spoke to customer service and they just said oh the email is wrong we never give 40% off all frames, just certain ones. I never would have placed my order had I known the e-mail was not true. A company should stand by something they put in print. Won't purchase from them again. Update: After seeing my review the company did issue me a 40% refund. But it took them seeing this review to do it. I was also supposed to get free shipping and never got that. But it is sad that I contacted them twice with no action and they only did something after seeing my 1 star review.

The glasses came messed up and I can’t even properly fit them on my face

As usual, I received my glasses, and the prescription is off. I can’t see a thing. This is the last time I will try ordering glasses on line.

When ordering reading glasses, the field for your vision RX that adds the +2.0 for reading, for instance, is there on the screen, but does not allow you to input that number. There is an "Add a Note" field. I added a note that the reading RX field was not accessible, and to be sure to Add the +2.0 to my reading glasses Rx. They did not, so I wound up with "reading glasses" that were identical to my regular vision glasses ordered at the same time.

These glasses are horrible!! The prescriptions were ALL wrong and none of the 4 pairs could be used!!! The frames were very cheaply made. We will NEVER order ANYTHING from this company LOCATED IN CHINA!!!! Wish I had known that before ordering!!