GlassesShopReviews of glassesshop.com

Left bow coming apart after 5 days,chip in left glass, blemish on left glass.6

Bobbie Kanary 6:57 PM (1 minute ago) to me I ordered frames and lenses from Glasseshop May 20. I filled in the order form with prescription numbers and also attached scan of my prescription from the Dr. I paid for expedited delivery. The next day I realized I had made an error in my address and sent a correction on May 21. I received notification my order had been received on May 22, acknowledging the correction in the order. I was informed that expedited can't be delivered to a PO Box so I had to find a way to have a street address, even though I'm in a rural area. I received notice that my order had shipped on May 26. I received the glasses May 30. The glasses seemed strange right away but I know it can take a little while to get used to a new prescription. However, the problem was pronounced, so I had the glasses checked by the optometrist office on May 31, and found that the prescription had not been correctly followed. They found that the Glasseshop had added a correction for astigmatism and I don't have astigmatism. I was disappointed but I wasn't upset because I knew the policy of Glasseshop was to refund anything returned within 30 days. I notified the company of the mistake, believing they would make good on it, as it is a clear mistake on their part. I needed to have a backup pair while the original glasses were corrected, so, believing the policy would be followed, I ordered another pair of glasses and also sunglasses June 3. I again attached a copy of my prescription. The Dr. had reexamined my vision and ascertained that the original prescription was correct, I did not have any astigmatism. In addition, he added more correction to my progressive near vision. That was to be on the new glasses, but obviously since it was added later, I didn't expect it on the original glasses. I received confirmation of that order on June 4. I reported the mistake in the original glasses on June 3. However, shortly after I ordered new glasses I received a notice from Glasseshop that they denied any mistake. That was June 4. They sent a notice saying I could receive a refund and told me I didn't have to return the glasses. This was after June 4. Since they denied there was a mistake on their part, I quickly canceled my second order before it could be started, as it was clear they would make the same mistake again. Had they checked the glasses before they sent them, they would have found the error. I sent a message on June 4 for them to stop the new order. Then I received an email that in order to get a refund I had to send in the glasses and would only get a 50% refund. Again, this was a mistake on their part. It is not that I wasn't "satisfied", which is supposed to be grounds for refund, but that the lenses were not correctly made. I have the proof of what was done, and I expect a refund. This is shoddy customer relations, denying an incorrect order, and unwilling to refund their mistake. This is NOT about the change in the ADD value to the second order. Obviously that was not in the original prescription so it would not apply. It is about the CYL number which should not have been applied. Again, I have had these glasses checked twice, and found in error. I have had my vision checked twice, which took time to get a Drs appointment, and the original prescription was correct, but it was not followed. When a refund policy is stated, a customer should be able to expect that errors would be refunded without a big hassle. I should have a 100% refund plus postage. A company of integrity would do that.

Very bad quality prescription glasses, I got two pairs and one came with bad graduation and the other one with very bad frame quality, so after I used it for two weeks the frame is very loose that continually fall down to the floor and one glass is also loose,

I will never buy from this crap company again. I ordered 2 pair, (BOGO), one pair is blue and the other is gunmetal. GlassesShop sent both pair blue. And then wanted me to go around my elbow to get to my backside to fix the issue. I paid nearly $200 for these glasses and they want me to fix the issue. Not this time!

Unfortunately I ordered a pair of glasses only to receive them and the lenses were not my prescription. I was not able to get a refund but was given credits to get another pair. Only to order the same pair again because I like them so much in hopes it would be correct this time, well I still had an out-of-pocket cost and the second pair of glasses we're also messed up lenses. Waste of time and money EDIT based on their response. Yes I got a new prescription and both times I was unable to see out of the lenses in these frames, it sounds like a lens issue. Has nothing to do with my prescription changing. I use the same prescription to order from I buy direct like I normally do and got great glasses as per usual, will continue buying there

Tracking for my order on usps website said it was mailed with counterfeit postage. Glasses shop had many excuses for this including they were hacked or simply my order was lost in transit. I was told multiple times I would be receiving a refund. I ordered new glasses with another company due to this issue. After several requests of comformation of the refund I was told my refund would not be issued and that the order was delivered, which it wasn’t. Customer service is almost non existent. You have to wait on Chat for hours or leave and they respond to an email so you don’t even get direct contact with anyone and no one answers the phone. Awful company. Their response to my Review seems all fine and great but they are still not refunding my money. They said there was an error processing the refund and when I finally did as they asked and went out of my way to create a PayPal account for refund no refund was provided at again. They said maybe they never got my money at all.

Needed assistance with a return. No one answered the phone after 3 calls.

If I could put in zero stars I would. You guys have absolutely terrible and rude customer service. I have not received my order and when I have received comments such as go look again (referring to my PO box). I still have received my order.