GlassesShopReviews of glassesshop.com

This is my first time ordering From you and I feel like it’s taking forever to get my glasses. I can’t review on the glasses yet because I still haven’t gotten them. They said it’s because my sunglasses are being done still but in the meantime I’m having trouble seeing and really need my new prescription. I’ve ordered from other online glasses places and it never seemed to take this long. I hope I really love the glasses for this wait..

When I placed the first order it would not allow me to order the glasses with a bifocal because my prescription is too high. I ordered them without the bifocal and am pleased with the pair. A few weeks later I decided to try again, I wanted a pair of prescription sunglasses with a bifocal. The website took my order as I entered it. A few days later I received an email stating the lab could not make my glasses in the material I wanted and for $15 they could make me single vision glasses. I called and talked to someone who said the lab could make my glasses with the bifocal. I returned the email with further clarification on the bifocal to be told it could not be made. My point in all this is their communication and inability to talk to someone knowledgeable was really hard to do. The three stars is for lack of good communication, not their product.

Prices are really excellent, but you get what you paid for: frames are quite inferior to other brands, but the bad part is the time to delivery!! 7 weeks to get a frame is not acceptable in our fast-paced world

We have ordered eyeglasses online for years through other companies. We never had to return any for form, fit or function. We ordered two pairs through GlassesShop.com . One pair came and were hideous. The online "see yourself" did not do anything for how they actually were. My husband looked like an early 80s creepy step father in the Aviators I ordered. The 50% money back ended up being about 1/3rd after they deducted their fees for shipping or whatever. So we paid $40 for glasses we sent back. No we will never use this company again. We did have the option of 100% credit ---but I now assume that would require us to pay shipping and run the risk of another ugly pair of glasses etc. So, no thanks I gave them a 2* because they were prompt in responding to my email and courteous in their correspondence.

I found a pair of frames that were large enough to fit my large head and ordered a pair of std. magnification glasses. There are very few frames offered here as well as at most of these budget vendors if you require a large size. The frames look OK and time will tell about longevity. I then ordered a pair with progressive lenses using that same frame. I don't use either every day, so I hope / expect they will last a whole. My issue with online vendors is that they offer tints and uv coatings to turn glasses into sunglasses. GREAT IDEA, especially with the limited sizes for large heads. BUT - the color examples for tinting as so very small that it is hard to judge whether one should order 20, 40, 60, or 80% tint. I strongly suggest that they would sell more glasses for sunglasses if they had a color comparator where half of your monitor screen were the tint you choose (20, 40, etc) and the other were plain white light that you could hold up a pair of sunglasses that you already own and are happy with. Seems simple and monitor differences should be minimized since you'd view both on the SAME monitor. I ordered one pair of Rx sunglasses from another vendor and they are simply too dark to use. I kept them thinking I would use them for cutting grass but they are so dark, that you literally cannot see what you are doing. I have a feeling that qa/qc might be all over the place and ordering a tint could easily be one or two shades off in either direction. The price of an economical buy, I suppose. But to justify my 3-star rating - what I've ordered so far from GlassesShop is acceptable.

I ordered from the first pair free and got a pair of big, black, cat eye glasses. When the glasses arrived, I loved them. Still do! The prescription was perfect, and the specs were flawless. I have only good things to say about the product itself. Website--easy to navigate, and always has a sale so you'll never pay full price. My first experience, I tried to get a free pair of glasses, and it snuck in an $8.99 charge at the checkout without warning and without explanation. When I chatted with a customer service rep, she said it was because my pupillary distance (PD) was not within the range of those particular frames, so they'd have to do extra work to make the lenses fit. (I looked and re-checked after the chat, and my PD was well-within range, according to what was on the web page.) I chose a different pair instead. That $8.99 snuck in out of nowhere and the incorrect information on the website was not a good first impression. Customer Service--They didn't seem to have a clue what was going on with my order. The website's updates showed the glasses were manufactured within just a few days. Then, the website said for nearly a week that my glasses were being shipped from China to Michigan. I got in touch with a rep via live chat on 3/23, and she said that my glasses should arrive in Michigan in 2-3 days, and then would be shipped to me. 2-3 days later, no change in the website's status. However, I received my glasses on 3/28, 16 days after I ordered. The shipping label showed them being shipped from Michigan on 3/21, and customer service didn't seem to have any idea. In fact, a month later, the website STILL shows that my order is somewhere between China and Michigan, even though I've had them for weeks now. The generic nature of customer service's answers and the company somehow losing track of my glasses, 1.) makes me thankful they got to me; and 2.) makes me hesitant to order from them again. I ordered 10 pairs of glasses from a total of 4 online sites within weeks of each other, and had no issues whatsoever other than this with any site or order. THEN--the kicker. I went to post a review on their site for the glasses, and said wonderful things about the cat eyes. I included the info about the website not updating correctly and generic customer service, and gave them 4 stars as a result. HOWEVER, when I later checked, they had increased it to a 5-star rating and edited out some of my review. So now they get 3 starts for integrity issues. Would I order from them again? Maybe. *IF* there was an incredible sale going on, *AND* they had frames I was dying for that I couldn't get for a cheaper price on any other site. With 10 pairs, I think I'll be good for a while.